Handback Co-ordinator

Serco Limited; Wishaw; On-site; GBP 38,000 - 49,000; Full time

Job summary

A major public service provider in Wishaw is seeking a Handback Co-ordinator to manage handback activities in a healthcare PFI project. Candidates must have relevant qualifications and experience, including strong communication skills and knowledge of contract management. The role offers a salary between £38,202 and £48,236, alongside various benefits.

Benefits

Up to 6% contributory pension scheme

Serco discounts including cinema and online shopping

Cycle to work scheme

Qualifications

• FM experience within a healthcare PFI project is required.
• Experience with contract expiry/handback phases is essential.
• Knowledge of lifecycle, compliance, and contract management is crucial.

Responsibilities

• Support the planning and execution of handback activities.
• Act as the day to day point of contact for handback matters.
• Ensure accurate submission of handback documentation.

Skills

Detail-oriented

Strong stakeholder communication

Proficient in CAFM systems

Education

Degree/HND in FM, Engineering, Construction

Membership of IWFM, IHEEM, or similar

Job description

Overview

Handback Co-ordinator – University Hospital Wishaw. Full time – Permanent, 37.5 hours per week. Salary £38,202.00 – £48,236.00 depending on experience plus Serco benefits.

Main Accountabilities

• Support the planning and execution of handback activities, ensuring compliance with PFI contractual clauses.
• Work with Serco colleagues on lifecycle and backlog works, ensuring assets are compliant, safe, and fit for continued use.
• Act as the day to day point of contact for all handback matters with the Serco site team, SPV, NHS Board, and consultants.
• Support the general activity and validation of condition surveys, ensuring works are documented and align with asset performance requirements.
• Maintain the contract handback programme and risk register, tracking progress against milestones and escalating risks as needed.
• Ensure accurate and complete submission of handback documentation, including O&M manuals, compliance certificates, and maintenance logs.
• Support as required with negotiations and technical dispute resolution on condition, compliance, or lifecycle issues.
• Report progress regularly to internal leadership and external stakeholders.

What you will need for the role

• Qualifications
• Degree/HND in FM, Engineering, Construction, or equivalent
• Membership of IWFM, IHEEM, or similar professional body
• Experience
• FM experience within a healthcare PFI project
• Experience with contract expiry/handback phases
• Demonstrated knowledge of lifecycle, compliance, and contract management
• Working knowledge of ISO 55000 or similar asset frameworks
• Familiarity with healthcare-specific standards (HTMs/SHTMs, HBNs, SFG20, CQC)
• Skills & Knowledge
• Ability to read and interpret technical/contractual documentation
• Familiarity with NHS Board processes or governance
• Proficient in CAFM systems, Microsoft Office, and asset databases
• Use of document control or compliance management tools
• Strong stakeholder communication and negotiation skills
• Personal Attributes
• Detail-oriented, organised, and deadline-driven
• Calm under pressure; able to manage sensitive issues diplomatically
• Solution-focused, with a proactive approach to problem solving

What we offer

• Up to 6% contributory pension scheme.
• Serco discounts which include cinema, Merlin Entertainments and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
• The chance to make a positive difference to the wider public.
• Interesting, varied and enjoyable work.
• A company that recognises your contribution

About Serco

At Serco, not only is the nature of the work we do important, but everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.