Haematology Day Unit Scheduler

London North West University Healthcare NHS Trust; Greater London; On-site; GBP 32,000 - 35,000; Full time

Job summary

A leading NHS Trust in Greater London seeks a Haematology Day Unit Scheduler to provide excellent customer service and manage elective appointments. The successful candidate will ensure timely scheduling and collaborate with clinical teams to maintain high standards of care. Candidates should possess A-level/NVQ level 3 education, outstanding communication and analytical skills, and relevant NHS experience. The salary for this position ranges from £32,199 to £34,876 per year, contributing to a dynamic healthcare environment.

Qualifications

• Excellent understanding of RTT waiting list times guidance.
• NHS experience required.

Responsibilities

• Manage elective apheresis admission list.
• Ensure timely scheduling and delivery of appointments.

Skills

Customer service skills

Analytical skills

Communication skills

Advanced PC skills

Ability to prioritise work

Ability to work under pressure

Education

Education to A-level/NVQ level 3

Job description

Haematology Day Unit Scheduler

The closing date is 12 January 2026

Fantastic opportunity has arisen for a hardworking and proactive individual to join the Haematology Department at Central Middlesex Hospital in Haemoglobinopathy Day Unit. The post holder will exemplify excellent customer service as the first point of contact with patients, providing a welcoming and professional experience. They will work collaboratively with both acute and community clinicians to effectively manage the elective apheresis admission list. Additionally, the post holder will ensure the timely scheduling and delivery of appointments, promoting efficiency and smooth coordination in the booking process. Their role is vital in maintaining high standards of patient care and operational effectiveness within the department.

Main duties of the job

The post holder will have great customer service skills, will understand and proactively manage waiting lists, the successful candidate will manage elective apheresis list, will coordinate any special requirements like interpreters, transport etc and will closely work with community team.

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper‑acute stroke unit and one of only three hyper‑acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Job responsibilities

To view the main responsibility, please see the attached the Job Description and Person Specification.

Person Specification

Education

• Education to A-level/NVQ level 3
• Excellent understanding of the RTT waiting list times guidance
• Advanced PC skills
• Excellent analytical skills

Experience

• Ability to prioritise work efficiently
• Ability to work under pressure
• Excellent communication skills, both written and oral
• NHS experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

London North West University Healthcare NHS Trust

£32,199 to £34,876 a year per annum inclusive of HCAS pro rata