H&I Administrative Officer

NHS Blood and Transplant; Birmingham; On-site; GBP 20,000 - 24,000; Full time

Job summary

A healthcare organization in Birmingham is seeking an administrative professional to support the Histocompatibility & Immunogenetics Department. Ideal candidates should possess GCSEs in English and Maths or equivalent and demonstrate competency in Microsoft Office. This role emphasizes effective communication and confidentiality while providing vital services to the public. Join a team dedicated to making a difference and fostering your professional growth within a supportive environment.

Benefits

27 days annual leave plus Bank Holidays

NHS pension scheme

Continuous learning and development opportunities

Qualifications

• Demonstrates commitment to own continuous learning and development.
• Competent in keyboard use for data input and updates.
• Experience in a busy office environment.

Responsibilities

• Provide administrative support to the H&I Department.
• Communicate with the general public and NHSBT departments.
• Maintain confidentiality of patient and donor information.

Skills

Information technology skills

Competency in Microsoft Office

Keyboard skills

Ability to handle conflicting deadlines

Education

Minimum of GCSE grade C in English and Maths or equivalent

Job description

You will undertake an extensive induction and training programme and receive ongoing development to support you in your role and achieving your career ambitions.This role provides an excellent level of experience at the outset of your career. The role is a great opportunity for anyone with a customer service or administrative background.You will come into contact with staff who have a vast range of experience both in the Clinical field and the Administrative field.

Main duties of the job

In this role you will be required to:Provide efficient and effective administrative support to the Histocompatibility & Immunogenetics (H&I) Department to facilitate the timely provision of H&I diagnostic services ensuring procedures in relation to donors and patients are carried out to the highest possible standard.Work as an active team member assisting with a comprehensive range of administrative duties/procedures as dictated by the workload of the Department.Communicate with the general public, other NHSBT departments and external contacts as required.Maintain strict confidentiality at all times and ensure that information relating to patients and donors is kept in a manner in accordance with NHSBT policies & proceduresUndertake data entry ensuring all records are up to date and accurateReceive and make telephone callsOccasionally deal with queries and requests for information from members of the publicUndertake routine correspondenceMaintain manual and electronic filing systemsUndertake general office duties for example photocopying and scanning documents, minute taking.

About us

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, youll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.Our three core values are what set us apart. They guide and inspire everything we do.By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.

Job responsibilities

What we offer:

• NHSBT promotes flexible working opportunities where the role will allow.
• 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.
• NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns) Further details and outline of benefits can be found at: www.nhsbsa.nhs.uk/pensions
• We’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.

To learn more, please see our recruitment profile, which provides a summary of the job description and person specification. This can be accessed via the link below, or by clicking ‘Apply’ if you are viewing this advert on another site.

Person Specification

Qualifications

• Minimum of GCSE grade C or above including English and Maths or equivalent qualification / experience
• Demonstrates commitment to own continous learning and development

Experience

• Experience of working with information technology using Microsoft Office packages (Word, Excel and PowerPoint), or equivalent Systems
• Competent in keyboard use, for example this might be achieved through regular use to input and update data
• Ability to work in a busy office environment, using office equipment (eg photocopier, scanner), handling conflicting deadlines and priorities