Gym Supervisor Campus Services 106856 Grade 5

The University of Birmingham; Birmingham; On-site; GBP 29,000 - 32,000; Full time

Job summary

A leading educational institution in Birmingham is seeking a Gym Instructor Supervisor to oversee gym operations and ensure high standards of customer service and safety. The role involves supervising staff, conducting training sessions, and creating personalized exercise programs. Ideal candidates should have Level 2 Gym Instructor qualifications and experience in fitness coaching, with a strong emphasis on customer interaction and safety protocols. This full-time position offers competitive salary and benefits.

Benefits

40 days paid holiday

Occupational sick pay

Pension scheme

Access to subsidised day nurseries

Qualifications

• Experience of working in a busy gym environment with customer contact.
• Good knowledge of health and safety as related to a training environment.
• Experience in delivering a high level of fitness coaching.

Responsibilities

• Supervise a team of Gym Instructors to provide excellent service.
• Deliver demonstrations to educate clients on equipment use.
• Create exercise programmes for clients and undertake consultations.
• Respond to incidents, ensuring safety and documenting as necessary.

Skills

Customer service

Communication

Health and safety knowledge

Fitness coaching

Education

Level 2 Gym Instructor Qualification

Level 3 Personal Trainer Qualification (desirable)

Degree in a Sport-related field (desirable)

Job description

Campus Services

Location : University of Birmingham Edgbaston, Birmingham UK

Full time starting salary is normally in the range 29647 to 31460 with potential progression once in post to 35388

Part‑Time (17.5 hours per week)

Permanent

Closing date : 11th January 2026

People are at the heart of what we are and do.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation and warmly welcomes people from all backgrounds. We are committed to fostering an inclusive environment where diversity is at the heart of who we are and how we work.

We are proud to be recognised as a leading global institution and we want to attract talented people from across the city and beyond, supporting them to succeed and celebrate their success.

We are committed to helping the people who work here to develop through our sector‑leading Birmingham Professional programme, which provides all professional services staff with development opportunities and the encouragement to reach their full potential.

We believe in supporting our people to achieve a healthy work/life balance and offer a variety of flexible working arrangements. You will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, a pension scheme and access to subsidised day nurseries.

Find out more about the benefits of working for the University of Birmingham.

Role Summary

Responsible for supervising a team of Gym Instructors to provide an excellent service to customers within the gym environment, ensuring safety and quality of service and providing advice to a wide range of gym users. The role is spread across both Sport & Fitness and Tiverton Gyms as well as the newly planned Vale Gym at Shackleton Hall.

Main Duties

• Provide excellent customer service to all customers at the Gym, ensuring that all enquiries are dealt with appropriately and that service standards are upheld at all times.
• Deliver one‑to‑one and group demonstrations to clients, educating them to use equipment safely and to achieve the best possible results.
• Undertake consultations, fitness assessments and create exercise programmes for clients.
• Engage with customers to understand their needs, coach on proper technique in an approachable manner and create and write challenges for the gym community.
• Keep abreast of external fitness trends and monitor the gym for any opportunities for a better service, mitigating any harmful trends.
• Observe gym users to keep them safe and advise on proper techniques.
• Update systems as appropriate, undertake maintenance tasks and conduct safety checks for equipment.
• Identify areas for efficiencies or increased quality of service, reporting breakdowns or concerns and rotating equipment where necessary.
• Respond to and deal with incidents and injuries, providing first aid and completing relevant documentation.
• Maintain a hygienic and clean gym environment, implementing reactive and planned cleaning schedules.
• Demonstrate a positive attitude towards CPD.
• Ensure health and safety of the gym environment is maintained.
• Manage the work rota, including pay claims for existing and casual staff.
• Deliver and manage staff to provide PT, manage delivery of Exercise Programs and Consultations.
• Manage GP referrals for clients and certain consultations.
• Manage the client record system in accordance with data protection.
• Monitor staff within normal operating procedures for all areas of the section.
• Develop, monitor and modify procedures, keeping manuals up to date.
• Manage staff CPD.
• Assign and rotate staff duties (notice boards/gym challenges/maintenance/cleaning & supplies).
• Hold regular 1‑to‑1 sessions with staff in accordance with the PDR process.
• Communicate with other sections including reception, operations and team leaders.
• Attend relevant meetings – team leader events and meetings.
• Deal with customer feedback.
• Monitor and manage demand for free weights and gym inductions throughout the year.
• Manage room duty cover for staff holidays and absences.
• Train and induct new staff.
• Manage equipment maintenance, including service repair and maintain a maintenance log.

Essential Qualifications

• Level 2 Gym Instructor Qualification.
• Experience of working in a busy Gym environment with customer contact.
• Good knowledge of health and safety as related to a training environment.
• Experience in delivering a high level of fitness coaching.

Desirable Qualifications

• Level 3 Personal Trainer Qualification (or equivalent).
• Degree in a Sport‑related field.
• Up‑to‑date First Aid training and certification.
• REPS Accreditation (Level 3).
• Experience of working in Higher Education.

Additional Information

The role will consist of varying shifts as part of an operational rota and includes early mornings, evenings, weekends and bank holidays.

Operational Details

Dimensions: This role does involve managing Gym Instructors. The role does not own a budget.

Planning and Organising

This role involves managing a team of gym instructors to undertake a range of activities within the gym that are allocated to them on a daily basis. Overseeing these staff to ensure that all tasks are completed within the day or specific timeframes (with some tasks such as inspections needing to happen at specific times) and as such will need to prioritise tasks but will have little latitude to plan their own workload.

Problem Solving and Decision Making

This role will be working and developing existing processes and procedures with an expectation to refer to the Manager before making any changes to normal operating procedures. There will be a need to problem‑solve daily and make decisions based on experience to find the best course of action.

Internal and External Relationships

People interaction skills will be good as this role will interact with customers from a range of backgrounds as well as managing the team to interact with customers. They will need to have a high level of communication skills, confidence and diplomacy to deliver effective training and to deal with enquiries, complaints and less experienced gym users.

DBS Required

The University is committed to safeguarding and promotes safe recruitment practice. All associated pre‑employment checks will be undertaken before confirming any appointment. Due to the nature of the work, all successful applicants will be subject to a satisfactory DBS clearance prior to appointment.

Application Process

Use of AI in applications: We want to understand your genuine interest in the role and for the written elements of your application to accurately reflect your own communication style. Applications that rely too heavily on AI tools can appear generic and lack the detail we need to assess your skills and experience. Such applications will unlikely be progressed to interview.

Contact

Informal enquiries to Kieran Dayaram email :

Values and Behaviours

We believe there is no such thing as a typical member of the University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas, innovation and debate at the heart of University life. We are committed to proactively addressing the barriers experienced by some groups in our community and are proud to hold Athena SWAN, Race Equality Charter and Disability Confident accreditations. We have an Equality, Diversity and Inclusion Centre that focuses on continuously improving the University as a fair and inclusive place to work where everyone has the opportunity to succeed. We are also committed to sustainability.

Key Skills

Athletics, Administration, Accounting, Academics, Financial Services, Cisco, Analytics

Other Details

Employment Type : Full‑Time

Experience : years

Vacancy : 1

Monthly Salary : 29647 - 31460