Gym Duty Manager: Lead Service & Member Experience

Nuffield Health; Wallsend; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading UK healthcare charity is seeking a Duty Manager for their Gosforth gym. This role involves overseeing club operations, engaging with members to ensure satisfaction, and achieving sales targets. The ideal candidate should have sales experience and excellent communication skills. The successful Duty Manager will also manage health and safety protocols, conduct member tours, and support their team. A strong swimming ability is also required, along with a passion for customer service and team collaboration. A benefits package is offered to ensure job satisfaction.

Benefits

Free gym membership

Health assessments

Retail discounts

Pension options

Qualifications

• Demonstrable sales experience is essential.
• Excellent communication skills with a collaborative spirit.
• Ability to ensure high standards of customer service.

Responsibilities

• Oversee smooth running of the club during shifts.
• Engage with members to foster happiness.
• Conduct tours for prospective members.
• Address health and safety protocols effectively.
• Achieve sales targets.
• Be able to swim and undergo lifeguard training.

Skills

Sales experience

Excellent communication skills

Customer service

Leadership

Job description

A leading UK healthcare charity is seeking a Duty Manager for their Gosforth gym. This role involves overseeing club operations, engaging with members to ensure satisfaction, and achieving sales targets. The ideal candidate should have sales experience and excellent communication skills. The successful Duty Manager will also manage health and safety protocols, conduct member tours, and support their team. A strong swimming ability is also required, along with a passion for customer service and team collaboration. A benefits package is offered to ensure job satisfaction.