Guest Services Supervisor - Holiday Inn Leicester

Valor Hospitality Careers UK; Leicester; On-site; GBP 26,000 - 31,000; Full time

Job summary

A leading hospitality group in Leicester seeks a dedicated team member to manage guest experiences and provide excellent customer service. The ideal candidate will have experience in a hotel environment, manage a small team, and ensure guests leave with positive impressions. Competitive salary of £26,436.80 per annum, along with various employee benefits, including discounts and wellness programs.

Benefits

Discounted hotel stays

Free meals while on duty

Healthcare Cash Plan options

Qualifications

• Experience in a branded hotel environment is essential.
• Ability to work a range of shifts, including evenings and weekends.
• A friendly and welcoming attitude towards guests.

Responsibilities

• Set the tone for every guest’s stay with a warm welcome.
• Provide information about hotel services and local area.
• Ensure a smooth check-out experience for guests.

Skills

Customer service

Team management

Ability to handle fast-paced environments

Job description

Overview

£26,436.80 per Annum / £12.71 per Hour, 40 hours per week (5 days).

First impressions are everything and you will set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too.

You will already have experience of working within a branded hotel environment and be comfortable working in a fast paced role dealing with people on a daily basis. You will be used to managing a small team and consistently demonstrate a can do attitude. We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview. If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training – you can view the most popular courses on our careers pages.

Exclusive benefits

• Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
• Discounted stays for friends and family.
• 50% discount when dining in our restaurants and bars.
• Free meals while on duty, keeping you well-fuelled.
• Access to high-street discounts on a range of shops, experiences and more.
• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
• Generous refer-a-friend bonuses, starting at £250.

Health and wellbeing

• A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
• Healthcare Cash Plan options, from just £5 per month.

Career growth

• Fully funded apprenticeship programmes.
• Internal development programmes, designed to support you as you grow within your role.
• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

Equality and inclusion

We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.