Guest Services Specialist – VIP & Club Reception

Hotel; City of Westminster; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prestigious private club in Westminster seeks a Guest Service Assistant to ensure exceptional service for members and guests. Responsibilities include managing inquiries, maintaining service standards, and supporting the Hotel Manager. Candidates must exhibit strong communication skills, attention to detail, and proficiency in Opera. The role offers private medical benefits, retail discounts, and opportunities for professional development. Flexibility in shift patterns is also required, including occasional night shifts.

Benefits

Private medical benefits

Discounts in retail outlets

Complimentary meals while on shift

Life assurance

Pension scheme

Opportunities for promotion

Qualifications

• Experience in a customer service role.
• Ability to manage multiple priorities effectively.
• Maintains professionalism and a welcoming manner.

Responsibilities

• Ensure the highest standards of service are maintained.
• Act as a first point of contact for members and guests.
• Maintain tidy, organized work areas.
• Support the Hotel Manager with guest profiles.

Skills

Strong communication

Organizational skills

Attention to detail

Proficiency in Opera

Flexibility

Knowledge of Health & Safety

Tools

Microsoft Office

Opera

Job description

A prestigious private club in Westminster seeks a Guest Service Assistant to ensure exceptional service for members and guests. Responsibilities include managing inquiries, maintaining service standards, and supporting the Hotel Manager. Candidates must exhibit strong communication skills, attention to detail, and proficiency in Opera. The role offers private medical benefits, retail discounts, and opportunities for professional development. Flexibility in shift patterns is also required, including occasional night shifts.