Guest Services Specialist | Growth & Perks

Dalata Hotel Group plc; Derry/Londonderry; On-site; GBP 18,000 - 24,000; Full time

Job summary

A hospitality company in Northern Ireland seeks a Receptionist to greet guests, process payments, and respond to inquiries in a dynamic hotel environment. The ideal candidate will have excellent customer service and communication skills, along with the ability to perform well under pressure. This position offers comprehensive benefits, including staff meals and development opportunities through local programs. Join us to contribute to delivering a welcoming experience for guests!

Benefits

Free employee meals on duty

50% Off F&B in all properties

€/£60 employee rate on rooms for Dalata-owned hotels

30% off Friends & Family rate

Extra AL day for every year worked (maximum of 5 days)

Employee Assistance Programme

Cycle to Work Scheme

Pension access

Development Opportunities

Staff Appreciation Initiatives

Qualifications

• Excellent customer service skills.
• Ability to work independently and take initiative.
• Outstanding communication skills.
• Capability to remain calm and perform well under pressure.
• Experience in 3/4-star hotel is desired but not essential.

Responsibilities

• Greet and welcome guests as they arrive at the hotel.
• Register guests and process their payments.
• Respond to inquiries guests may have about in-house facilities.
• Ensure the security of room keys.
• Update all guest information in the computer system.
• Take and confirm reservations for guests.

Skills

Customer service skills

Communication skills

Ability to work independently

Calm under pressure

Job description

A hospitality company in Northern Ireland seeks a Receptionist to greet guests, process payments, and respond to inquiries in a dynamic hotel environment. The ideal candidate will have excellent customer service and communication skills, along with the ability to perform well under pressure. This position offers comprehensive benefits, including staff meals and development opportunities through local programs. Join us to contribute to delivering a welcoming experience for guests!