Guest Services & Security Operations

Port Lympne Hotel and Reserve & Howletts Wild Animal Park; Hythe; On-site; GBP 25,000; Full time

Job summary

A renowned animal park in Kent is seeking a Night Guest Services & Security Operations personnel to ensure safety overnight, assist guests, and maintain high service standards during shifts. Applicants should have experience in security roles, strong communication skills, and relevant qualifications. The position offers an hourly rate of £14.42, coupled with a comprehensive benefits package including annual leave, training opportunities, and discounts across the park. Join our supportive team dedicated to creating memorable experiences.

Benefits

28 days annual leave

Comprehensive training and development

Enhanced Sickness, Maternity and Paternity Policies

Unlimited free entry to both parks

Exceptional discounts on food and retail

Access to a 24-hour counselling line

Company Pension

Qualifications

• Experience in a security operative or night porter role.
• Good working knowledge of GDPR, Health and Safety, and Fire Safety regulations.
• A full UK driving licence (manual gearbox) covering categories B, BE, and B1.

Responsibilities

• Ensure safety and security overnight across the estate.
• Act as night PR cover and support guest enquiries.
• Assist Guest Services & Park Operations Departments as needed.

Skills

Customer-focused approach

Strong interpersonal skills

Calm under pressure

Education

Recognised security qualification

Tools

MS Office 365

CCTV systems

Job description

Closing date: 1st February 2026

Hourly Rate: £14.42 Per Hour, Plus Desirable Benefits

Are you wild about creating memorable experiences?

Do you want to work in a place where you can hear the calls from howler monkeys, and the roars of a pride Lions?

Port Lympne Hotel & Reserve are looking an individual to join our Night Guest Services & Security Operations Department. The role will see you working between the hours of 10pm-8am in picturesque, historic surroundings.

Reporting to the Front of House Manager, the successful candidate will ensure that Port Lympne Hotel & Reserve’s estate, accommodation areas, animal enclosures and offices remain safe and secure overnight. Responsibilities will also include acting as the night PR cover, interacting with and supporting our overnight guests’ enquiries and requests, as well as supporting the Guest Services & Park Operations Departments when required.

Who We Are Looking For

The successful candidate will ideally hold a recognised qualification or have previous experience in a security operative or night porter role. They should be able to remain calm under pressure and demonstrate a customer-focused approach, with strong interpersonal skills and confidence when communicating with guests and staff. A good working knowledge of GDPR, CCTV legislation, Health and Safety, and Fire Safety regulations is essential. The candidate should adhere to safe working practices and systems, and be confident in using common IT hardware and software, particularly MS Office 365 and CCTV systems. A full, valid UK driving licence (manual gearbox) covering categories B, BE, and B1 is required.

Contract Details

The successful candidate will work 37 hours across four-night shifts, on a four-on, four-off shift pattern, between the hours of 22:00 and 08:00. The salary for this position is £24,285.00 per annum. This can include weekends and bank holidays. All applicants must have the right to work in the UK. A reliable mode of transport is recommended due to our remote location.

The location

Port Lympne Hotel & Reserve is a world-renowned wild animal park set within 600 acres of Kentish savannah. The Reserve is home to some of the world’s most rare and endangered animals and offers luxury short breaks accommodation, free roaming animal safaris, once-in-a-lifetime animal encounters and exquisite dining experiences. Most importantly, every one of our employees is part of real conservation in action and their efforts have contributed to animals such as black rhino and western lowland gorillas being returned to their natural habitats in collaboration with our partners at The Aspinall Foundation.

Why You Should Join Us

We’re on a mission to create memorable experiences that matter, and our Core Values ‘One Team’, Customer’ and ‘Pride’ are what drive us each day to become part of something extraordinary. As well as walking to work surrounded by the calls of Howler monkeys and the roars from our pride of Lions, you will join a supportive team who are passionate about their place of work.

Be part of the Port Lympne and Howletts family and join our pride.

You can also expect a host of other ‘roarsome’ benefits including:

• 28 days annual leave inclusive of bank holidays, pro rata start date & shift pattern, rising with length of service.
• Comprehensive training and development opportunities, including workshops and e-learning.
• Enhanced Sickness, Maternity and Paternity Policies.
• Unlimited free entry for you and a person of your choice into both of our parks as well as friends and family tickets.
• Exceptional discounts on food, retail and accommodation at our parks.
• Numerous retail discounts and access to a 24-hour counselling line through our Healthy Extras Scheme.
• Company Pension
• And many more length or service-related rewards and Benefits.

Your adventure awaits

#joinourpride

To apply: If you want to work in an exciting and unique environment where no two days are the same, email your C.V. and covering letter to [e-mail]