Guest Services Host

Mitie Group plc.; Oxford; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading guest services company in Oxford is seeking enthusiastic individuals for part-time positions in Guest Services. This role involves welcoming guests, providing information about Westgate, and ensuring a positive experience. Ideal candidates should be friendly, observant, and willing to learn new skills. The position requires both indoor and outdoor work, irrespective of weather conditions. Competitive pay of £12.86 per hour offered.

Qualifications

• Must be friendly and approachable with strong customer service skills.
• Ability to communicate confidently with guests.
• Willingness to learn about the Westgate and surrounding areas.

Responsibilities

• Welcome guests and provide assistance.
• Manage guest feedback and inquiries professionally.
• Participate in and assist with all Centre events.

Skills

Outgoing personality

Confident communication

Ability to work well in teams

Sensitivity to guests' needs

Job description

Overview

Contract: Permanent - Part Time

Hours: Various

Pay: £12.86 per hour

Location: Westgate Oxford, OX1 1TR

Responsibilities

Job objectives and responsibilities

Join our award-winning Guest Services team! Do you love meeting new people? Are you naturally confident, friendly and full of positive energy? We're on the lookout for outgoing, approachable individuals to become the welcoming face of our Guest Services team.

This is a character-first role - whether you're welcoming guests, giving directions or helping create memorable experiences, your energy and enthusiasm will make all the difference. We\'ll teach you the rest.

• Promote a welcoming and inclusive environment for Guests and colleagues
• Confidently provide knowledge of Westgate and surrounding areas
• Drive Guest feedback through the Share Your Thoughts platform
• Manage the Lost & Found property
• Professionally communicate with guests through telephone and email
• Participate and assist with all Centre events
• Carry out hands free shopping service
• Comfortable working indoors and outdoors, whatever the weather
• Be observant and report any safety or maintenance concerns
• Liaison with other departments and brand partners
• Provide support for Guests with disabilities and additional needs, showing sensitivity and respect
• Be willing to learn, adapt and take on new training as needed