Guest Services Host

Staycity Group; Manchester; On-site; GBP 21,000 - 25,000; Full time

Job summary

Rejoignez une équipe diversifiée et inclusive en tant que Guest Services Host dans un nouvel hôtel dynamique et en pleine expansion. Vous serez responsable d'offrir un service client exceptionnel, en créant des expériences mémorables grâce à une communication efficace et à un travail d'équipe. Chaque jour sera une nouvelle opportunité de faire briller la marque Wilde par votre engagement et votre enthousiasme.

Benefits

Congés familiaux payés

Congés de maternité et paternité entièrement rémunérés

Modèles de travail flexibles

Programme d'aide aux employés

Journées de bénévolat

Qualifications

• Expérience préalable appréciée mais non requise, formation complète fournie.
• Capacité à travailler dans un environnement au rythme rapide.

Responsibilities

• Engager les clients dans divers environnements tout en offrant un service de qualité.
• Créer des expériences mémorables pour les invités grâce à une communication efficace.

Skills

Service à la clientèle

Communication

Travail en équipe

Education

Aucune qualification spécifique requise

Job description

Welcome to Wilde, a thriving, exciting, and rapidly expanding aparthotel operator making waves across Europe! With a strong track record of opening new aparthotels annually, we are on an unstoppable journey with properties in iconic cities like London, Berlin, Edinburgh, Lisbon, and Vienna.

We are seeking our next Guest Services Host to work across our public areas, lobby, reception, and R&B spaces. Embrace a high-paced, evolving environment with enthusiasm and curiosity. At Wilde, we are a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage blends with local cultures to create unique experiences in each city and each Wilde property. Join us and unleash your potential!

Benefits: We support your health, wellness, learning, and development, and celebrate family milestones:

• Paid family leave
• Maternity Leave: 26 weeks fully paid (>1 year of service)
• Paternity Leave: 6 weeks fully paid (>1 year of service)
• Surrogacy Leave: 24 weeks fully paid (>1 year of service)
• Adoptive Leave: 24 weeks fully paid (>1 year of service)
• Flexible working patterns, including full and part-time roles
• Cycle to work scheme (Ireland/UK)
• Discounted overnight stays for you, family, and friends
• Refer and earn scheme
• Education support to foster skills and confidence
• Volunteer days: 2 paid days per year
• Employee Assistance Program (EAP) for support

Preferred Qualifications: Prior experience is helpful but not required; full training will be provided.

What You Can Do for Us:

• Engage guests in lively lobby, bar, and host stand environments, delivering excellent service with enthusiasm.
• Represent the Wilde brand with pride, taking ownership of your role.
• Create memorable guest experiences through effective communication and teamwork.
• Strive for excellence, set goals, and exceed expectations.
• Greet guests warmly, ensuring they feel welcome and at home.
• Learn guest preferences to provide personalized service.
• Create the right atmosphere by managing lighting, sound, and cleanliness.
• Maintain seamless operations during your shift, collaborating with the team.
• Innovate and improve continuously.
• Foster a culture of kindness, respect, and inclusivity.
• Participate in community events and initiatives.

If you can navigate challenges with kindness and clarity, whether experienced or eager to learn, we welcome your application. Join us in this exciting journey and help make the world brighter, one guest at a time.

Start your Wilde journey today! Click "apply" now!