Guest Services & Booking Coordinator

Mitie; Frimley; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading facilities management company in Frimley is seeking a Customer Liaison Representative. This role focuses on delivering excellent customer service by being the first point of contact for clients. Responsibilities include managing bookings via a kiosk system, ensuring a welcoming environment, and addressing customer needs proactively. We're looking for someone with strong organizational skills and a background in customer service, who can multitask effectively and work in a dynamic environment.

Benefits

Flexible benefits scheme

High street discounts

Life cover and savings schemes

Employee recognition awards

Qualifications

• 2+ years in a customer service role with proven ability to provide high-level service.
• Strong knowledge of workplace health and safety practices.
• Demonstrated ability to manage competing priorities effectively.

Responsibilities

• Meet and greet customers as the first point of contact.
• Manage the booking system and assist users in making reservations.
• Maintain high cleanliness and organization standards in the facility.

Skills

Customer service

Organizational skills

Interpersonal communication

Time management

Problem-solving

Tools

Microsoft Office

Kiosk booking systems

Job description

A leading facilities management company in Frimley is seeking a Customer Liaison Representative. This role focuses on delivering excellent customer service by being the first point of contact for clients. Responsibilities include managing bookings via a kiosk system, ensuring a welcoming environment, and addressing customer needs proactively. We're looking for someone with strong organizational skills and a background in customer service, who can multitask effectively and work in a dynamic environment.