Guest Services Assistant - London

The Other House; Greater London; On-site; GBP 29,000 - 31,000; Full time

Job summary

A new lifestyle brand in hospitality is seeking a dynamic Guest Services Assistant for their location in London. This role requires strong leadership and organisational skills along with a passion for delivering exceptional guest experiences. Applicants should possess excellent English communication skills, a creative mindset, and the right to work in the UK. The position offers an average of 42 hours per week with a starting salary of £29k per annum, increasing to £31k after successful probation.

Benefits

Industry-leading benefits package

Exclusive discounts on food and drink

Discounted overnight stay rates for friends and family

Social events throughout the year

Healthy staff meals on shift

Funded English language courses

Qualifications

• Strong leadership abilities and organisational skills.
• An entrepreneurial mindset with a drive for change.
• Previous experience in a Front of House role is a plus.
• Creative spark that leaves a lasting impression.
• Excellent command of English, verbal and written.
• A second language is preferred but not essential.
• Engaging personality and good interpersonal skills.
• The right to work in the UK.

Responsibilities

• Deliver exceptional guest service across all areas of the House.
• Develop entrepreneurial Front of House operations.
• Utilize cutting-edge technology to enhance guest experiences.

Skills

Leadership abilities

Organisational skills

Interpersonal skills

Task and time management

Creative service

Excellent English communication

Flair for service

Job description

Guest Services Assistant - London

The Other House is a new lifestyle brand of Residents Clubs redefining the hospitality market.

Effortlessly combining home comforts and apartment‑style living with hotel services, residents can stay for a day or a year – think hotel meets private members club.

It is cool, intriguing, bold and committed to sustainability – rather like our residents – and with everything available on The Other House app, it is their other house for as long as they are in town.

Launched in 2019, The Other House is a joint venture partnership between London Central Portfolio (LCP), leading real estate investment advisory in Prime Central London and APG, the largest pension provider in the Netherlands.

Role

Guest Services Assistant

Working Hours: average of 42 per week based on a 4 day on / 4 day off schedule.

Starting salary: 29k per annum. Increased to 31k per annum after a successful probation period.

The Other House is looking for a dynamic and energetic Guest Services Assistant (we call this role a House Jack), a jack of all hospitality trades, who has a passion for delivering impeccable experiences across all areas of the House, serving a mix of residents, members and guests.

This individual needs to have a creative mindset, great guest service skills and a passion for creating memorable moments through flawless attention to details and personalised resident / member service.

We are looking for an individual who will deliver entrepreneurial Front of House operations with a strong focus on sustainability and cutting‑edge technology.

For us, there is 'inside the box', there is 'outside the box', and then there are our OtherHouseMates – passionate, self‑driven and completely comfortable with pushing the boundaries.

Qualifications

• Strong leadership abilities and organisational skills
• An entrepreneurial personality, thinking outside the box and able to drive change and look for operational efficiencies / synergies
• Ideally previous experience in a Front of House reception role
• A creative spark that will leave a lasting impression
• The flair for intuitive service
• Excellent command of English – both verbal and written
• A second language (preferred but not essential)
• A positive, engaging personality
• Good interpersonal skillsStrong task and time management abilities
• The right to work in UK

Benefits

• Working among a team of passionate and caring individuals
• Industry‑leading benefits package which includes Length of Service Rewards, Birthday Celebrations, exclusive Perkbox discounts, Cycle To Work Scheme, Nursery and Childcare Vouchers
• The Other House Discounts for food and drink in our Bar and Restaurant when dining
• The Other House Friends and Family discounted rates when you book an overnight stay
• Christmas and Summer Team Parties and social events through the year
• Healthy and nutritious Staff Meals on shift
• Funded English language courses with international certification

The Other House is proud to be an equal opportunity employer and is committed to diversity and inclusion in the workplace. We seek to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages, and sexual orientations, as well as any other groups that could bring diverse perspectives to our business.