Guest Services Ambassador (Mon - Fri)

Career Choices Dewis Gyrfa Ltd; Salford; On-site; GBP 26,000 - 32,000; Full time

Job summary

A leading hospitality company is seeking a friendly Hospitality Assistant in Manchester, United Kingdom. Key responsibilities include delivering exceptional customer service, processing orders, and maintaining cleanliness in food service. Ideal candidates will possess strong communication skills, a positive attitude, and basic food service knowledge. This role offers competitive pay and a range of benefits including holiday allowances, employee assistance programs, and various leave options to enhance work-life balance.

Benefits

28 Days holiday inclusive of bank holidays

Birthday additional holiday

3 days volunteering days

3 days grandparent leave

24 weeks enhanced maternity leave

Wedding/commitment day leave

Free meals on shift

Pension and life insurance

Discounts through Perkbox

Cycle to work scheme

Qualifications

• Excellent customer service skills with a friendly demeanor.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Basic numeracy skills for cash handling.
• Knowledge of food service techniques.
• Understanding of food safety practices.
• Physical stamina to stand for long periods.
• Previous experience in hospitality is desirable.
• Enthusiasm for delivering high-quality service.

Responsibilities

• Greet and assist customers warmly.
• Process food and beverage orders accurately.
• Ensure meal presentation meets high standards.
• Handle cash and maintain accurate records.
• Clean and sanitize dining areas.
• Collaborate with kitchen staff for service delivery.
• Adhere to food safety regulations.
• Assist in event setup and breakdown.

Skills

Customer service skills

Communication skills

Interpersonal skills

Numeracy skills

Food service techniques

Food safety knowledge

Stamina

Hospitality experience

Enthusiasm for service

Job description

Company Description

Guest Services Ambassador Location: M3 Salary: £31,090.

Benefits

• 28 Days holiday inclusive of bank holidays.
• Birthday additional holiday.
• 3 days volunteering days.
• 3 days grandparent leave.
• 24 week’s enhanced maternity leave.
• Secondary career leave.
• Wedding/commitment day leave.
• Free meals on shift.
• Pension and life insurance.
• Discounts available from Perkbox app, from high street shops to holidays & cinema.
• Access to employee assistance programme.
• Cycle to work scheme.

About the Role

Are you personable, attentive, and capable of providing exceptional service whilst maintaining a positive approach? Do you want to contribute to the overall customer experience within beautiful client spaces? If so, we would love to welcome all Guest Services Ambassadors to the heart of hospitality excellence. At BaxterStorey we take immense pride in delivering exceptional guest experiences and creating unforgettable moments.

Job Description

Baxterstorey is seeking a friendly and efficient Hospitality Assistant to join our team in London, United Kingdom. As a Hospitality Assistant, you will play a crucial role in delivering exceptional customer service and maintaining high standards of cleanliness in our food service operations.

Responsibilities

• Experience in admin, reception, and event bookings.
• Greet and assist customers in a warm and welcoming manner.
• Take and process food and beverage orders accurately and efficiently.
• Serve meals and refreshments to customers, ensuring presentation meets our high standards.
• Handle cash and card transactions, maintaining accurate records.
• Clean and sanitise dining areas, kitchen equipment, and utensils.
• Restock supplies and assist in inventory management.
• Collaborate with kitchen staff to ensure smooth service delivery.
• Adhere to food safety and hygiene regulations at all times.
• Respond promptly to customer queries and concerns, escalating issues when necessary.
• Assist in setting up and breaking down for events or functions as required.

Qualifications

• Excellent customer service skills with a friendly and supportive demeanour.
• Strong communication and interpersonal skills.
• Ability to work efficiently in a fast-paced environment.
• Basic numeracy skills for handling cash and processing transactions.
• Knowledge of food and beverage service techniques.
• Understanding of food safety and hygiene practices.
• Ability to work flexible hours, including evenings and weekends.
• Physical stamina to stand for extended periods and lift moderate weights.
• Previous experience in hospitality or food service is desirable but not essential.
• Enthusiasm for delivering high-quality service and creating positive customer experiences.

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

BaxterStorey Values

ALWAYS VISIONARY We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS We work together as a team to lead by example, protecting the planet and supporting local communities.

Inclusivity and Diversity

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’. Join us and bring your unique perspective to our team.

Proud member of the Disability Confident employer scheme