Guest Service Team Leader

PPHE Hotel Group; City Of London; On-site; GBP 27,000 - 29,000; Full time

Job summary

A leading hotel management company in London is seeking a Guest Services Team Leader to provide exceptional service and create memorable moments for guests. You will manage requests, lead a team, and ensure guests receive a personalized experience. Ideal candidates should have strong interpersonal skills and relevant experience in hospitality. The position offers competitive pay, generous perks, and opportunities for growth.

Benefits

Salary: £13.04 per hour plus service charge

30 days of holiday per year

Discounted hotel rates

F&B discounts

Free meals

Access to pay before payday

Recommend a friend scheme

Gym discounts

Ride to Work scheme

Employee assistance programme

Advance rotas

Annual Staff parties

Company pension plan

Qualifications

• Excellent interpersonal skills and the ability to connect with others.
• Manage requests promptly and politely.
• Play a hands-on role, motivate and inspire the team.
• Good command of English and excellent communication skills.
• Previous experience as a Senior Switchboard Operator or Guest Services Host preferable.

Responsibilities

• Create an amazing impression for guests.
• Lead by example and take opportunities to train the team.
• Handle requests with a caring attitude.

Skills

Excellent interpersonal skills

Ability to connect with others

Good command of English

Motivation and training abilities

Job description

Guest Services Team Leader

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs.

As our Guest Services Team Leader, you are the first and last person our guests call. Your helpful, can-do approach and passion for great service will create an amazing impression each time.

As a Guest Services Team Leader you will receive:

• Salary: £13.04 per hour plus service charge
• Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service!
• Heavily discounted hotel rates (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Two free meals per day
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme - up to £750!
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• 24/7 employee assistance programme
• Rota given 2 weeks in advance
• Departmental productivity & service incentive scheme
• Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events
• Company pension plan & award-winning training

We are looking for a Guest Services Team Leader:

• Who has excellent interpersonal skills and the ability to connect with others
• Who will manage requests promptly, helpfully, politely and with a caring attitude
• Who plays a hands-on role leading by example, and taking opportunities to motivate, train and inspire the front office team members
• Who possesses a good command of English and excellent communication skills
• Who share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
• With previous experience as a Senior Switchboard Operator or Guest Services Host or Hotel Receptionist preferable

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.

Park Plaza. Be part of it.