Guest Service Manager

RBH; Aberdeen City; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join RBH as a Guest Service Manager at the Aloft Aberdeen TECA, where you will oversee guest services and operational management in a vibrant hotel environment. Bring your hospitality expertise, leadership skills, and positive attitude to inspire and enhance guest experiences while being part of a dynamic team dedicated to excellence.

Benefits

Discounted hotel rates

Extra holiday for birthdays

Flexible working arrangements

Pension plan

Free meals on duty

Qualifications

• Experience as Guest Services Manager in a hotel setting with a focus on customer service.
• Positive attitude and willingness to learn.
• Ability to manage conflict and motivate a team.

Responsibilities

• Manage guest services and oversee reception operations.
• Support the hotel staff and ensure exceptional guest experiences.
• Coordinate with multiple teams and handle day-to-day operations efficiently.

Skills

Customer Service

Conflict Management

Communication

Tools

Opera System

Job description

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At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the look out for new talent to join us on our journey...

The Exciting Opportunity

Are you looking for once in a lifetime opportunity to be a part of the amazing team and work for an Incredible Marriott Brand! Aloft! Well, you came to the right place…

The position of Guest Service Manager has become available at Aloft Aberdeen TECA. Reporting into the Operations Manager, you will be responsible for Guest Service, Reception, Food and Beverage, and all aspects of running day to day operations. The successful applicant for this role will have vast experience in similar role and deliver excellent customer service, have a positive ‘can do' attitude, be willing to learn and show that they care and be flexible to work both night and day shifts.

What Are We Looking For?

We're looking for an individual who is:

• An experienced Guest Services Manager who has worked in a similar sized property and will thrive on supporting the running of this very successful hotel.
• Aloft is an events hotel, right next to the biggest events complex in Scotland, P&J Live, so you will ideally have experience working with volumes but more than that you will enjoy being busy and are a great team player!
• Someone who is keen to learn and enjoys a variety of work environments
• Promote and develop loyalty for our hotel guests by reacting positively to their needs and providing an excellent level of personalised guest service.
• A champ in conflict management and problem resolution.
• Good knowledge of IT systems, Reception systems, trained and experienced in Health and safety and Crisis Management.
• If you worked with Opera system before or if you are a former Marriott employee, you get brownie points!
• Great Leader, that is not afraid to jump in and resolve issues between team members!
• A great motivator with amazing personality that thrives in hospitality and is looking for a change or simply to take on a new adventure!
• You will be happy with working variety of shifts ( weekends/nights ) and working without supervision.

We are looking for a game changer, for an inspiration to our staff, guests, and our industry! If this sounds like your dream job and you have what it takes! Apply NOW!

Aloft talent are fun, bold, and eclectic. They're actively social and are excited and interested to meet new and unique people. They are passionate about design, tech innovation, and music, and love that they can work at a place that encourages them to interact with guests about their favourite topics. Like Aloft guests, our talent is friendly and outgoing, straightforward with a wink. We find people who are tech-savvy and confidently social with an eclectic style to bring the brand to life. Simply put, they control their world, taking a fresh, energetic approach to everything in life. You can teach skill, but it's the attitude they bring to the table that matters!

Where Will You Be Working?

Your new role of Guest Service Manager will see you working in the Aloft Aberdeen TECA on the site of The Event Complex Aberdeen (TECA).

You will be a part of the team in, 150-bedroom Aloft Hotel on the site of the Aberdeen Exhibition and Conference. Designed by architects Cooper Cromar, with interiors by Twenty2Degrees, this is the only Aloft Hotel of its kind in Scotland and will feature a WXYZ bar, RE:MIX lounge and gym.

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture...

• Discounted hotel room rates for you and your friends & family
• Extra days holiday for your birthday
• Flexible working arrangements
• Pension
• Free meals on duty saving you over £1000 per year

To learn more about our full benefits package, to watch our employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .

#LifeatRBH

• Job Ref RBH14441
• Salary/Benefits Competitive Salary + extensive benefits package!

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Created on 25/06/2025 by TN United Kingdom