Guest Relations Manager (Casual)

Hilton; England; On-site; GBP 25,000; Part time

Job summary

A leading hospitality company in the UK is seeking a Guest Relations Manager to manage the needs of Guests and enhance their experience. Responsibilities include greeting Guests, managing VIP needs, and maintaining service standards across various hotel areas. Ideal candidates should have previous managerial experience and demonstrate strong leadership and communication skills. This is a Casual contract position with an hourly rate of £13.71, offering flexible shifts and various perks such as free meals on duty.

Benefits

Access to withdraw up to 40% of wages

Opportunity to work additional hours

Free meals when on duty

Free Parking

Modern Team Member areas

Qualifications

• Previous managerial level experience in Guest Relations or Hotel Reception function.
• Ability to listen and respond to demanding Guest needs.
• Excellent leadership, interpersonal and communication skills.

Responsibilities

• Meet, greet and direct Guests in the lobby area.
• Serve as the main contact for VIP Guests.
• Manage and resolve Guest complaints promptly.
• Ensure exceptional service in Reception, Lobby and Executive Lounge.
• Identify opportunities for up-selling and promoting hotel services.

Skills

Managerial experience in Guest Relations

Excellent leadership skills

Interpersonal and communication skills

Accountability

Resilience

Commitment to exceptional service

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!. Choose a work schedule that works for you! When you join our team on a Casual contract, you have the flexibility to pick the shifts that suit your availability, so you can make the best out of your spare time. Whether you are currently on full time employment, education, or just looking to make some extra money, this might just be the job for you!

Hourly Rate of£13.71

Please note this is a casual contract

A WORLD OF REWARDS

• We offer our casual Team Members the ability to instantly access and withdraw up to 40% of their earned wages whenever they need to and at no additional cost

• Opportunity to work additional hours when you can

• Free and healthy meals when on duty

• Free Parking (subject to availability)

• Modern and inclusive Team Member’s areas

What will I be doing?

As a Guest Relations Manager, you will manage the needs of our Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and therefore must perform the following tasks to the highest standards...

• Meet, greet and direct Guests who enter the lobby area
• Serve as themain point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
• Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
• Manage, record and resolve promptly Guest or customer complaints
• Ensure exceptional service is constantly maintained for Reception, Lobby and Executive Lounge
• Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
• Maintain good communication and work relationships in all hotel areas
• Comply with hotel security, fire regulations and all health and safety legislation
• Assist with other departments, as necessary

What are we looking for?

Guest Relations Managers working with Hilton Brighton Metropole are always working on behalf of our Guests and working with our Team Members. To successfully fill this role, we need someone who displays & maintains the attitude, skills, and valuesthat follow...

• Previous managerial/senior supervisory level experience in a Guest Relations or Hotel Reception function
• An ability to listen and respond to demanding Guest needs
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering exceptional service

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

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