Guest Relations Manager

PMA Ltd; City of Westminster; On-site; GBP 52,000 - 59,000; Full time

Job summary

A leading employee services firm is looking for a Head of Exhibitor Relations on a fixed-term contract. This role involves ensuring the effective delivery of exhibitor services and managing processes for all fairs. Ideal candidates will have hands-on experience in employee relations and a proven track record in managing complex ER issues, including tribunal cases. The position is based in Westminster, UK, and requires strong communication and collaboration skills.

Qualifications

• Strong experience in managing complex ER issues.
• Proven track record in tribunal work.
• Experience collaborating with trade unions.

Responsibilities

• Lead on complex ER casework, including grievances and dismissals.
• Manage cases up to tribunal level, ensuring compliance.
• Review and create people policies in line with legislation.

Skills

Strong, hands-on ER experience

Experience with trade unions

Confident writing and shaping policies

Level-headed communication

Job description

Company description

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Employee Relations Manager

Salary Guide: £70,000 - £72,000 plus £7k car. Location: Central London. Hybrid working - Typical 3 days in the office 2 days from home.

We’re looking for an experienced Employee Relations Manager who's confident handling the full spectrum of complex ER issues right through to tribunal. Reporting directly into the HR Director this is a stand-alone role, so you’ll be the go-to person for anything complex ER-related, but you won’t be on an island; you’ll have solid support from the Business Partnering team.

• Leading on complex ER casework, including capability, conduct, grievances, and dismissals
• Managing cases all the way to tribunal level, including preparation and representation
• Advising on UK and Ireland employment law, making sure the company is staying compliant and acting fairly
• Working closely with trade unions and employee reps, including leading on collective consultation and pay negotiations
• Reviewing, updating, and creating people policies so they're clear, practical, and in line with legislation
• Coaching managers to handle ER matters with confidence and consistency
• Spotting trends, sharing insights, and helping shape overall ER strategy

• Strong, hands-on ER experience in both the UK and Ireland
• Proven track record managing complex cases and tribunal work
• Experienced working with trade unions and leading on collective bargaining
• Confident writing and shaping policies
• Someone who's happy in a stand-alone role but enjoys collaborating
• Level-headed, practical, and able to communicate clearly when things get tricky
• Able to travel to sites as and when needed

We’re eager to hear from individuals who thrive in a busy ER environment, know employment law inside out, and aren’t fazed by high-stakes situations, we’d love to hear from you.

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