Guest Relations Executive

FWP- Front Office; Borough of Runnymede; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury hotel in the UK is looking for a Guest Relations Executive to provide exceptional service to guests, including VIPs. You will be the main point of contact, ensuring each guest's stay exceeds expectations while creating memorable experiences. Ideal candidates will have strong communication skills and may benefit from previous 5-star hotel experience. This role offers growth opportunities within the company as they expand.

Benefits

28 days holiday

Free meals on duty

Uniform dry cleaned

Complimentary parking

Discounted rates at hotels

Employee discounts

Life assurance scheme

Qualifications

• 5-star hotel experience in a similar role is an advantage.
• High standard of written and spoken English.
• Dedication to creating memorable experiences.

Responsibilities

• Welcome VIPs and provide exceptional service.
• Act as the main point of contact for guests.
• Address inquiries and ensure guest satisfaction.

Skills

Exceptional customer service

Excellent communication skills

Positive and proactive manner

Approachable personality

Job description

Holiday – 28 days holiday, enhanced after 5 years of service.

But there's more...

• Free meals on duty.
• Uniform offered and dry cleaned.
• Complimentary on-site parking is available whilst on duty.
• Free limited shuttle service between the hotel and Heathrow Terminal 5 and Egham Station.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties
• Introduce a friend scheme
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

About us...

Fairmont Windsor Park is a beautiful, heartfelt retreat surrounded by 40 acres of English countryside that blends iconic heritage with modern elegance. Our five-star hotel includes 251 luxurious bedrooms and suites accompanied by 7 restaurants and bars offering an unrivalled dining experience. The spa and wellness facilities are inspired by nature and the hotel has state of the art conference facilities.

A bit about what you will do...

Guest Relations executives in our team are passionate about creating an exceptional experiences for our guests.

• Welcoming VIPs such as heads of state, royalty, and celebrities in a warm, friendly, and professional way.
• Main point of contact for our guests throughout their stay, providing outstanding customer service.
• Promptly and courteously addressing their inquiries, requests, and concerns of our guests.
• Ensuring guest’s stay in the hotel exceeds their expectations.

More about you...

• Providing high quality service comes naturally to you.
• Dedicated to creating memorable experiences.
• Excellent communication skills and a high standard of written and spoken English.
• A smart and professional appearance.
• Most of all, you will have an approachable, positive, and proactive manner.
• 5-star hotel experience in a similar role a real advantage.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.