Guest Experience Specialist LGW

Signature Aviation Limited; England; On-site; GBP 80,000 - 100,000; Full time

Job summary

A major aviation service provider seeks a Guest Experience Specialist at Gatwick FBO. The role involves ensuring a top-tier guest experience, managing reservations, and welcoming guests upon arrival. Ideal candidates will have strong customer service skills and a clean UK driving licence. Competitive salary starting from £29,000 with benefits including enhanced holiday entitlement and a pension scheme.

Benefits

Enhanced holiday entitlement

Defined Contribution Company Pension Scheme

Employee Assistance Program

Healthcare Cash Plan

Shopping discounts

Free on-site parking

Full uniform provided

Access to LinkedIn Learning

Global Development Scheme Opportunities

Mentorship schemes

Recognition programme

Volunteering / Charity Days

Regular social events

Enhanced Family Friendly Leave Policies

Qualifications

• Experience in a customer service and/or operations environment.
• Self-motivated with strong time-management skills.
• Five-year checkable employment history and a clean UK driving licence.

Responsibilities

• Ensure guest experience is delivered to the highest standard.
• Make reservations and check requests in a timely manner.
• Meet arriving flights and conduct visa/passport checks.

Skills

Customer service skills

Excellent communication

Team player

Time management skills

Problem-solving abilities

Job description

Guest Experience Specialist - Signature Aviation, Gatwick FBO

Full time flexible shift (annualised hours)

Salary starting from £29,000

Have you got the experience, expertise and aptitude to provide a 5-star experience to VIP Guests? We have a fantastic opportunity as a Guest Experience Specialist!

Who we are

With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organisation and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team.

Signature provides a variety of benefits, programmes, and resources to support our team members’ overall well‑being and professional development. We proudly volunteer and give back, focusing on elevating the communities where we operate and empowering the next generation of aviation professionals.

Your new role

As the face of Signature, it is the responsibility of the Guest Experience team to ensure the entire guest experience is delivered to the highest standard from point of reservation through to both crew and passengers being greeted promptly and professionally upon arrival at the FBO.

You will be responsible for making reservations for guests via Signet, ensuring both Outlook and Signet boxes are checked regularly and requests answered in a timely manner. You will meet arriving flights and carry out visa/passport checks, relaying this information to UKBF.

You will liaise with the wider Guest Experience team and other teams to share details of any services requested, or information pertinent to each flight.

About you

You will have experience working within a customer service and / or operations environment, ideally gained ‘front of house’. You will have strong customer service skills, be an excellent communicator, a good listener, and a team player with a passion for providing the highest level of guest experience and service.

You will be self‑motivated with strong time‑management skills, an ability to work accurately under pressure and a calm approach to problem‑solving, last‑minute changes and the ability to work accurately under pressure.

You will have a checkable five‑year employment history and a full and clean UK driving licence. Additional languages would also be an advantage.

What We Offer

Our people are extremely important to us, so we offer a benefits package designed to motivate and reward you, whilst considering your overall wellbeing and all‑important work/life integration.

• Enhanced holiday entitlement
• Defined Contribution Company Pension Scheme, with matched contribution up to 7.5%
• Employee Assistance Program – 24/7 help, guidance and support including access to free face‑to‑face counselling
• Healthcare Cash Plan (Medicash)
• Access to an Employee Perks platform (shopping discounts)
• Free on‑site parking (no bus)!
• Full uniform provided
• Full access to LinkedIn Learning and ongoing Training & Development Opportunities
• Global Development Scheme Opportunities
• Mentorship schemes
• Recognition programme – performance, going above and beyond, service
• Volunteering / Charity Days
• Regular social events
• Enhanced Family Friendly Leave Policies

Interested?

If you’re ready to take the next step in your career with Signature Aviation, we’d love to hear from you!

Please submit your application to be considered for this exciting opportunity. To apply, simply submit your updated CV outlining your qualifications and experience.

Due to the high volume of applications, we regret to inform you that we may not be able to respond to everyone individually. If you do not hear back from us, please assume that your application has not been successful on this occasion.