Guest Experience Receptionist — Hotel Front Desk

Burlington Hotel; Oban; On-site; GBP 22,000 - 28,000; Full time

Job summary

A prominent hospitality establishment in Oban is looking for a Receptionist to manage guest check-ins and check-outs while maximizing room revenues. The ideal candidate will have excellent customer service skills and at least one year of experience in a similar role. Responsibilities include handling cash procedures, assisting guests effectively, and adhering to company standards. This role is pivotal in ensuring guest satisfaction and running daily operations smoothly.

Qualifications

• At least one year’s experience in a similar position.
• Ability to deal with guests promptly and courteously.
• Good understanding of hotel check-in and check-out procedures.

Responsibilities

• Maximise room revenues according to company standards.
• Ensure all cash and till procedures are followed.
• Assist guests effectively with knowledge of services and facilities.

Skills

Outstanding communication skills

Organisational skills

Customer service skills

Ability to prioritise tasks

Job description

A prominent hospitality establishment in Oban is looking for a Receptionist to manage guest check-ins and check-outs while maximizing room revenues. The ideal candidate will have excellent customer service skills and at least one year of experience in a similar role. Responsibilities include handling cash procedures, assisting guests effectively, and adhering to company standards. This role is pivotal in ensuring guest satisfaction and running daily operations smoothly.