Guest Experience Manager – Reception & Service Lead

The Ivy Collection; St Albans; On-site; GBP 25,000 - 35,000; Full time

Job summary

A renowned restaurant group in St Albans seeks a passionate Reception Manager to join their dynamic team. The role involves ensuring a warm guest reception, managing bookings, and leading the reception team to provide exceptional service. Candidates must have at least two years of experience in a similar role and strong communication skills. This position offers competitive pay and various employee benefits, contributing to a vibrant work environment.

Benefits

Competitive Industry pay

50% staff discount

Career Development and Training

Free food and drinks while working

Extra holiday allowance

Birthday day off

Access to retail and health discounts

Qualifications

• Minimum of 2 years of experience as a Reception Manager or similar role.
• Ability to manage and lead a team effectively.
• Excellent communication skills are essential.

Responsibilities

• Ensure guests receive a positive and professional first impression.
• Efficiently manage restaurant bookings and table allocation.
• Train and lead the reception team.

Skills

Exceptional service

Customer engagement

Team management

Problem-solving under pressure

Fluent English

Job description

A renowned restaurant group in St Albans seeks a passionate Reception Manager to join their dynamic team. The role involves ensuring a warm guest reception, managing bookings, and leading the reception team to provide exceptional service. Candidates must have at least two years of experience in a similar role and strong communication skills. This position offers competitive pay and various employee benefits, contributing to a vibrant work environment.