Guest Experience Manager – Hotel Reception

Malmaison Hotels; Brighton; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading hotel group in Brighton is looking for a Reception Manager to be the face of the hotel. The ideal candidate will ensure high standards of service while leading a small team. Responsibilities include managing guest experiences and collaborating with hotel departments. Experience in hotel reception and ideally, knowledge of Opera systems are required. This position offers a competitive salary, benefits, and opportunities for career progression within the company.

Benefits

Heavily discounted Staff Room Rates

Discounted Friends and Family Room Rate

35% off dining in Brasseries and Bistros

Fully funded Apprenticeship programmes

High Street Discounts

Cycle to work scheme

Healthcare Cash Plans

Referral schemes

Complimentary stays on anniversaries

Private Medical Healthcare post-probation

Bonus Plan

Critical Illness cover

Life Assurance

Employee Assistance Programme

Qualifications

• Experience working in a Hotel Reception.
• Ideally experience with the Opera reservations system.
• Ability to manage a small team and perform Duty Manager responsibilities.

Responsibilities

• Be the face of the hotel for guests and ensure high standards of service.
• Lead and manage a small Reception team and take on some Duty Manager responsibilities.
• Deliver guest experiences that go above and beyond and set the tone for each visit.
• Collaborate with hotel departments to maintain seamless guest service from check-in to check-out.

Skills

Team management

Guest service excellence

Experience with Opera

Job description

A leading hotel group in Brighton is looking for a Reception Manager to be the face of the hotel. The ideal candidate will ensure high standards of service while leading a small team. Responsibilities include managing guest experiences and collaborating with hotel departments. Experience in hotel reception and ideally, knowledge of Opera systems are required. This position offers a competitive salary, benefits, and opportunities for career progression within the company.