Guest Experience Manager

The QHotels Collection; Norwich; On-site; GBP 20,000 - 25,000; Full time

Job summary

A renowned hotel group in Norwich is seeking an individual who prioritizes exceptional guest experiences. You’ll ensure a warm welcome and farewell, with a focus on creating memorable stays. Candidates should have previous experience in a guest-facing role, strong customer service skills, and a passion for the guest journey. This role offers various perks including free health club membership and discounts across the hotel chain. Join a supportive and inclusive team dedicated to providing top-quality service.

Benefits

Free health club membership

Discounts across golf

Discounts across The QHotels Collection

Family & Friends discounts

Support with training & professional qualifications

Access to an Employee Assistance Program

Refer a friend scheme

FREE parking

Qualifications

• Previous experience within a similar role or guest-facing position.
• Experience working in a 4* or above hotel environment.
• Extremely passionate about a guest journey.

Responsibilities

• Provide a warm welcome and farewell to guests.
• Ensure the highest level of guest experience during their stay.

Skills

Outstanding customer service skills

High attention to detail

Conflict resolution

Job description

Is an exceptional guest experience your priority?

Are you that ‘go to’ individual?

The important stuff:

• Free health club membership (T&Cs apply)
• Discounts across golf including membership, guest rates, green fees, buggies and clothing
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• AND……much, much more!

What will I do?

You will be that ‘warm welcome’ and ‘final farewell’ and everything in between during the guests stay at the hotel. Turning moments into memories and ensure they experience the highest level of guest experience!

Is this the role for me?

• Previous experience within a similar role or guest facing position
• Experience working in a 4* or above hotel environment
• Extremely passionate about a guest journey
• Outstanding customer service skills
• High attention to detail
• Conflict resolution

Curious to find out more?

Dunston Hall Hotel, Spa & Golf Resort is located in Norwich and is 4*, 166-bedroom property. Our hotel has beautiful garden views with an 18-hole golf course and the dining options include the Brasserie restaurant, Bunkers bar and a terrace bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.