Guest Experience Lead - Front Office

LGH - Holiday Inn; Greater London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel chain is seeking a Front Office Team Member at their West Drayton location. In this role, you will be the first point of contact for guests, providing exceptional service while managing check-ins, inquiries, and communications. The ideal candidate will have experience in hospitality, strong communication skills, and the ability to multitask. This position offers growth opportunities within a dynamic work environment. Employee benefits include discounts and a supportive workplace.

Benefits

Employee discounts on hotel rates

Shopping discounts

Wellbeing support services

Free meals on duty

Free parking

Qualifications

• Experience in a customer-facing role, ideally in a hotel or hospitality.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide outstanding customer service for check-in and check-out.
• Address guest requests and concerns promptly.
• Answer phone calls and manage guest information.

Skills

Customer service

Communication skills

Multitasking

Tools

Reservation systems

Property management systems

Job description

A leading hotel chain is seeking a Front Office Team Member at their West Drayton location. In this role, you will be the first point of contact for guests, providing exceptional service while managing check-ins, inquiries, and communications. The ideal candidate will have experience in hospitality, strong communication skills, and the ability to multitask. This position offers growth opportunities within a dynamic work environment. Employee benefits include discounts and a supportive workplace.