Guest Experience Host — Wizarding Studio Tour

Discovery, Inc. (Formerly Scripps Networks Interactive); Abbots Langley; Hybrid; GBP 10,000 - 40,000; Part time

Job summary

An entertainment company in the United Kingdom is seeking an Admissions Host for their Studio Tour. The ideal candidate will engage and assist visitors, ensuring an enjoyable experience. Responsibilities include managing cloakrooms and resolving visitor issues. A positive attitude, customer service experience, and adaptability are essential. The role requires a commitment to working weekends and can range from 24 to 40 hours per week. Competitive hourly pay at £12.60 is offered, along with various employee benefits.

Benefits

£12.60 per hour

28 days holiday (pro-rata)

GymPass or free access to on-site gym

Exclusive access to Screeners App

Staff discounts on Studio Tour tickets

Free on-site staff car parking

Qualifications

• Experience in a visitor-focused, customer service or retail environment.
• Confidence when working with the general public.
• Ability to understand and communicate written information.

Responsibilities

• Proactively engage with visitors to enhance their Studio Tour experience.
• Resolve visitor issues and gather feedback.
• Manage cloakrooms and phone systems effectively.

Skills

Visitor-focused customer service skills

Influencing and listening skills

Ability to work in a team

Adaptability

Professional telephone manner

Job description

An entertainment company in the United Kingdom is seeking an Admissions Host for their Studio Tour. The ideal candidate will engage and assist visitors, ensuring an enjoyable experience. Responsibilities include managing cloakrooms and resolving visitor issues. A positive attitude, customer service experience, and adaptability are essential. The role requires a commitment to working weekends and can range from 24 to 40 hours per week. Competitive hourly pay at £12.60 is offered, along with various employee benefits.