Guest Experience Host – Front Desk

Group 1 Automotive; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading automotive retail group in Greater London is seeking a Receptionist to be the first point of contact for customers. The ideal candidate will excel in customer service, possess strong communication skills, and have excellent organisational abilities. Daily duties include greeting visitors, managing customer interactions, and ensuring a welcoming environment. The role offers a supportive workplace with opportunities for growth and comprehensive benefits, including generous leave and wellness initiatives.

Benefits

33 days of annual leave including bank holidays

Exclusive retail discounts

Discounts on new and used cars

Company pension scheme

Family-friendly policies

Cycle-to-work scheme

24/7 healthcare access

Paid volunteer day

Company share purchase plan

Training and development opportunities

Qualifications

• Demonstrated experience in a customer service role.
• Strong communication and interpersonal skills.
• Proven ability to multitask and perform under pressure.
• Excellent organisational skills and attention to detail.
• IT literate with proficiency in Microsoft Office.

Responsibilities

• Greet and welcome customers and visitors professionally.
• Accurately record calls and relay messages.
• Perform general administrative duties.
• Manage the customer waiting area and showroom.
• Provide support with additional tasks as required.

Skills

Customer service experience

Strong communication skills

Multitasking ability

Organisational skills

Proficiency in Microsoft Office

Job description

A leading automotive retail group in Greater London is seeking a Receptionist to be the first point of contact for customers. The ideal candidate will excel in customer service, possess strong communication skills, and have excellent organisational abilities. Daily duties include greeting visitors, managing customer interactions, and ensuring a welcoming environment. The role offers a supportive workplace with opportunities for growth and comprehensive benefits, including generous leave and wellness initiatives.