Guest Experience Host / ess

Great Scotland Yard; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury hotel in Westminster is seeking a Guest Experience Host/ess to serve as an ambassador, providing exceptional service and creating memorable experiences for guests. The role involves being a primary point of contact and anticipating guests' needs in a high-end environment. Ideal for individuals passionate about hospitality and dedicated to enhancing guest experiences.

Responsibilities

• Serve as a key ambassador for the hotel, providing exceptional service and creating memorable experiences for every guest.

Job description

Salary : £26,120.80 + Service Charge (up to £600 per month)

About Great Scotland Yard Hotel - The Unbound Collection

GreatScotland Yard Hotel is a one‑of‑a‑kind luxury destination in the heart of Westminster, where historic grandeur meets contemporary sophistication. As part of The Unbound Collection by Hyatt, the hotel offers a uniquely curated experience, exceptional service, and discreet luxury for the most discerning guests.

Few addresses are richer in history and anecdote than our hotel; a few steps away from Covent Garden and around the corner from Trafalgar Square our guests enjoy a wide variety of food and beverage offerings including quirky cocktails and local craft beers in the 40 Elephants Bar, evening drinks at our Whisky Bar, Sibin, and can indulge in an Afternoon Tea with a twist in The Parlour.

Duties and responsibilities related to the Guest Experience Host/ess role

• Serve as a key ambassador for the hotel, providing exceptional service and creating memorable experiences for every guest.

Act as a primary point of contact, anticipating needs and en...