Guest Experience Associate (Hospitality)

Kew Green Hotels; Washington; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading hotel management company in the UK is looking for a Guest Service Assistant to enhance guest experiences. Key responsibilities include delivering excellent service at reception and in food and beverage areas, supporting check-in and banqueting, and building relationships with guests. The ideal candidate will have a passion for hospitality, strong communication, and a proactive approach. Opportunities for career development and benefits such as gym access and discounts offered.

Benefits

Career development through apprenticeships

Discounts on hotel stays and retailers

Free use of gyms and leisure facilities

24/7 wellbeing support

Qualifications

• Experience in hospitality is a plus but not required.
• Confidence to work as part of a team is essential.
• Willingness to adapt and notice tasks that need doing.

Responsibilities

• Deliver excellent service across reception and food areas.
• Support check-in/out and food service tasks.
• Build genuine relationships with guests.
• Maintain cleanliness and presentation of guest areas.
• Help meet brand standards and company goals.
• Represent company culture and values.

Skills

Passion for people and hospitality

Strong communication skills

Proactive approach

Comfortable using technology

Tools

MS Office

Job description

A leading hotel management company in the UK is looking for a Guest Service Assistant to enhance guest experiences. Key responsibilities include delivering excellent service at reception and in food and beverage areas, supporting check-in and banqueting, and building relationships with guests. The ideal candidate will have a passion for hospitality, strong communication, and a proactive approach. Opportunities for career development and benefits such as gym access and discounts offered.