Guest Experience Associate (Hospitality)

Kew Green Hotels; St Helens; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel management company based in St Helens, UK, is looking for a Guest Service Assistant to enhance guest experiences across various hotel areas. This role involves delivering exceptional service, supporting reception and food service tasks, and building genuine relationships with guests. Ideal candidates are friendly and motivated, with strong communication skills. The company offers career development opportunities, gym access, and various discounts, all within a supportive and inclusive environment.

Benefits

Career development through fully funded apprenticeships

Discounts on hotel stays and major retailers

Access to gyms, pools, and leisure facilities

24/7 wellbeing, financial, and legal support

Qualifications

• Genuine passion for people and hospitality. Experience is great, but not essential.
• Strong communication skills and the confidence to work as part of a team.
• A proactive approach to carry out necessary tasks.
• Comfortable using technology, including MS Office and similar tools.

Responsibilities

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Support with check in/out, food and drink service, conference set-ups, and banqueting.
• Build relationships with guests, adapting your approach to each individual.
• Maintain cleanliness and presentation across all guest areas.
• Help meet brand standards by delivering outstanding service.
• Represent the company's values and culture with a focus on guest experience.

Skills

Communication skills

Proactive approach

Passion for hospitality

Technology usage

Tools

MS Office

Job description

A leading hotel management company based in St Helens, UK, is looking for a Guest Service Assistant to enhance guest experiences across various hotel areas. This role involves delivering exceptional service, supporting reception and food service tasks, and building genuine relationships with guests. Ideal candidates are friendly and motivated, with strong communication skills. The company offers career development opportunities, gym access, and various discounts, all within a supportive and inclusive environment.