Guest Experience Associate - Front Desk

LGH Hotel Management Ltd; Bristol; On-site; GBP 10,000 - 40,000; Full time

Job summary

A hospitality management company is seeking a motivated Front Office Team Member for the Holiday Inn Bristol-Filton. This role involves providing exceptional service to guests, handling requests, managing communications, and supporting hotel operations. Ideal candidates should have customer service experience, strong communication skills, and the ability to multitask. The position offers opportunities for career growth in a dynamic and supportive environment, along with various employee benefits.

Benefits

Employee discounts on hotel rates

Access to IHG employee program

Shopping discounts

Eye care

Free meals on duty

Free parking

Qualifications

• Previous experience in a customer-facing role in hospitality.
• Ability to work in a fast-paced environment.
• Flexible availability, including weekends and holidays.

Responsibilities

• Provide outstanding customer service to guests.
• Address guest requests and concerns promptly.
• Answer phone calls and manage reservations.
• Assist with billing and record-keeping.
• Collaborate with other hotel departments.

Skills

Customer service skills

Strong communication skills

Ability to multitask

Friendly personality

Familiarity with computer systems

Job description

A hospitality management company is seeking a motivated Front Office Team Member for the Holiday Inn Bristol-Filton. This role involves providing exceptional service to guests, handling requests, managing communications, and supporting hotel operations. Ideal candidates should have customer service experience, strong communication skills, and the ability to multitask. The position offers opportunities for career growth in a dynamic and supportive environment, along with various employee benefits.