Guest Experience Agent The London EDITION

Marriott Hotels Resorts; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prestigious hotel brand in Greater London is seeking a motivated Guest Experience Agent to enhance guest satisfaction. This role requires a clear communicator, organized individual with prior hospitality experience, ready to manage requests and create memorable stays. The position offers various benefits including meals on shifts, discounted accommodation and wellness programs, along with opportunities for career development. Join us in creating enchanting experiences for our guests.

Benefits

Meals on shifts

Taxi allowance

Uniform provided

Discounted accommodation

Discounted food and drink

Employee assistance helpline

Wellness programs

28 holiday days

Employee recognition programs

Career development opportunities

Qualifications

• Ability to respond quickly and efficiently to phone calls, emails, and messages.
• Experience managing guest requests and arrangements.
• Skill in delivering seamless check-in and check-out procedures.

Responsibilities

• Manage guest requests, arrangements, and queries.
• Welcome guests and anticipate their needs throughout their stay.
• Maintain reporting and record keeping.

Skills

Clear communicator

Organised and detail oriented

Prior experience in a similar hospitality environment

Flexibility to work a variety of different shifts

Passion for delivering memorable service

Job description

Description

The London EDITION is looking for its next Guest Experience Agent!

We are looking for a driven, diligent and friendly Guest Experience Agent to join the team at The London EDITION hotel.

Benefits

• Food on shift: Meals on us!
• Late evening / Early morning taxi allowance up to 20
• Uniform Provided - Dry cleaning included.
• Discounted accommodation in over 9000 hotels all over the world. Yes 9000!
• Discounted food & drink in all our restaurants and bars
• Discounts for your friends and family
• 5 breakfast when staying in most of our European hotels
• Specially curated discounts in thousands of shops
• 24-hour employee assistance helpline
• Wellness and mental health programmes
• Amazing employee parties
• 28 Holiday days (including bank holidays) increasing with length of service
• Eye test vouchers and contributions towards glasses
• Instant employee recognition
• Employee of the month nominations with generous prizes
• Unlimited career opportunities (internationally and locally)
• Internal transfer and promotion opportunities
• In‑house training and development team with a strong focus on career progression and personal growth
• ...and much more

Responsibilities

• Responding to internal and external phone calls, emails and messages quickly and efficiently
• Managing guest requests, arrangements and queries
• Greeting guests and anticipating their needs throughout the stay
• Delivering a seamless check in and check out procedure
• Reporting and record keeping

What Makes a Successful Guest Experience Agent

• Is a clear communicator
• Is organised and detail oriented
• Has flexibility to work a variety of different shifts
• Has prior experience in a similar hospitality environment
• Has a passion for delivering enchanting and memorable service

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world‑class luxury hotel and the global reach of Marriott International to create an entirely new experience in the world of hospitality. Our hotels are stunning microcosms of the worlds top cities featuring the finest in dining, entertainment, nightlife and service to create an enchanting experience that makes your spirit soar.

If this sounds like the perfect place for you, apply to be our next Guest Experience Agent today!

EDITION is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people‑first culture. We are committed to non‑discrimination on any protected basis such as disability, veteran status, or any other basis covered under applicable law.

Employment Type: Full‑Time

Vacancy: 1