Guards Manager Secondment

FirstGroup Internal; Plymouth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading transport company in the UK is seeking a leader to manage the On-Train team based in Plymouth. The role involves ensuring safety and operational excellence while motivating a skilled workforce. Applicants should have experience in team management and a passion for customer service. Flexibility in working hours is essential.

Qualifications

• Experience managing people and building relationships at all levels.
• Ability to lead and motivate a team.
• Strong organizational skills.
• Knowledge of delay attribution.

Responsibilities

• Ensure the local Train Plan is met safely and effectively.
• Ensure compliance with safety and operational standards.
• Coach and develop colleagues to drive up standards.

Skills

Pro-active management

Customer service passion

Performance analysis

Contingency planning

Influencing skills

Education

Assessor qualification (desirable)

Job description

Grade

MS

About the team

The role sits within the On-Train team which consists of guards, customer hosts and revenue protection colleagues and falls under the Customer Service and Operations directorate.

About the job

The primary purpose of the role is leadership of people and management of processes to enable delivery of business excellence and efficiency. The focus is on getting things done safely, through others, to deliver quality, predictability, customer service and the management of both cost and revenue to deliver competitive advantage.

Responsibilities

• To ensure the local Train Plan is met safely and effectively by leading and supporting a highly motivated and competent workforce
• To ensure compliance with all corporate safety and operational standards and GWR safety requirements.
• To ensure that Guards are assessed as competent in accordance with company standards to provide a safe train service
• To lead and motivate our Train Managers and Conductors to deliver consistently customer service excellence in line with SQE requirements
• To coach and develop colleagues and drive up the standards
• To implement GWR policies and procedures to exceed target KPIs
• To raise areas for improvement and help achieve these improvements
• To undertake an on-call commitment.

You’ll need to be

• Pro‑active in your approach to managing our colleagues and our KPls
• Passionate about customer service
• Able to analyse performance and trends to drive up standards
• Able to think ahead and develop contingency plans
• Qualified as an assessor, or willing to gain qualification
• Adaptable in your hours, including early starts and late finishes

Minimum requirements

• Experience of managing people and building relationships at all levels
• The ability to lead and motivate a team
• Good influencing skills
• Strong organisational skills
• Knowledge of delay attribution
• Worked as a train guard for at least two years
• An assessor qualification is desirable

Location

The role will be based Plymouth station.

Working Pattern

You will need to be flexible with your working hours to meet the exigencies of the role.

Additional Information

This role has an on-call commitment.

Contact

Please contact Tamar Stevens Senior Guards Manager on 07850248653.

Application

Please submit your application online via the internal FirstGroup careers website: https://internal.firstgroupcareers.com/.

Technical difficulties

In case of technical difficulties when submitting your application, please contact the Recruitment Team at [e-mail].