Guards Manager

South Western Railway; Lower Blandford St Mary; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading transport company in Lower Blandford St Mary is looking for a Manager for Guards. You will oversee staff to ensure the highest levels of safety and customer service. Ideal candidates should possess excellent communication and customer service skills, and be flexible with their working hours. Training is provided for those who may not have prior experience as a Guard.

Qualifications

• Experience as a Guard is ideal, training will be provided if necessary.
• Flexibility in approach and willingness to work varied hours.
• Ability to motivate and manage a team.

Responsibilities

• Managing and motivating Guards to improve train safety and customer service.
• Assessing Guards' adherence to safety critical competencies.
• Setting action plans for improvement based on assessments.

Skills

Excellent communication skills

Customer led

People focused

Safety conscious

Strong customer service skills

Education

Assessing Qualification (Level 3 NVQ)

Job description

About the job

Reporting to the On Train Depot Manager, you will be responsible for the day to day front-line management of Guards and Commercial Guards.

Your main responsibilities

• You will be managing and motivating Guards to achieve the highest possible levels of train safety, punctuality and customer service.
• You will be assessing Guards to ensure that they adhere to their safety critical competencies, and where necessary working with them to improve their standards through action plans.
• You should be an excellent example of the company's values and behaviours and through providing your team with the best service they have ever had deliver the same to our customers.

You'll need to be

• Excellent communication skills, be customer led, people focused and safety conscious.
• You will ideally have experience as a Guard, however this is not essential (training will be given in contingency guard) - the role is safety critical.
• You will either need to hold, or work towards, an Assessing Qualification (Level 3 NVQ).
• We are looking for strong people / customer service skills with a willingness to make a difference.
• You will need to be flexible in your approach and be willing to work varied hours. In addition there is an on call commitment.

Working pattern

Average of 37 hours per week, hours to suit business needs.

Mon-Fri with additional on-call and out of hours commitment.

Early turn on-call covers from 03:00-15:00hrs & Late turn from 15:00-03:00hrs.