Groups Coordinator - Reservations (Royal Lancaster)

Royal Lancaster London; Greater London; On-site; GBP 27,000 - 33,000; Full time

Job summary

A luxury hotel in London is seeking a passionate Groups Coordinator (Maternity Cover) to provide exceptional service to clients and contribute to a vibrant team. The role includes managing group bookings, responding timely to inquiries, and upselling hotel services. Join our award-winning family and enjoy numerous employee benefits in a supportive environment.

Benefits

Annual earnings up to £33,000

Pension scheme with company contributions

50% discount in restaurants and spas

Team member and Friends & Family rates

Complimentary stay after passing probation

Access to private medical insurance

Employee Assistance Programme

Bike to work scheme

Qualifications

• Ability to provide courteous and cooperative service to clients.
• Strong communication and response time management skills.
• Experience in upselling and promoting hotel facilities.

Responsibilities

• Provide a courteous service to clients and departments.
• Deal with enquiries promptly within an 8-hour response time.
• Assist with quotes on group and incentive enquiries.

Skills

Customer service

Organization

Time management

Upselling

Job description

Join the team that Always Cares!

Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Groups Coordinator (Maternity Cover) at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.

Some of our fabulous benefits you will enjoy as a Groups Coordinator (Maternity Cover) are:

• Annual earnings up to £33,000.00 (£27,540.00 base salary + non-contractual tronc)
• Pension scheme with company contributions
• 50% discount in all our restaurants and Spa’s across our properties
• Team member and Friends & Family rates across our properties
• Complimentary stay after passing probation
• Extensive discounts on our benefits platform
• Access to private medical insurance
• Support through development plans, apprenticeships and world‑class management development programmes including educational sponsorship to be the best you can be
• Interest free season ticket loan
• Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
• Bike to work scheme
• Recommend a Friend incentive
• Complimentary laundry
• Free meals on duty
• Opportunity to join our task forces to contribute to the business focuses, community and environment
• Employee recognition schemes and Social Committee events including gala dinners and much more!

We are currently looking for a passionate Groups Coordinator (Maternity Cover), to join our Reservations Department on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.

As a Groups Coordinator (Maternity Cover), your main duties and expectations for the role will include:

• Provide a courteous and co‑operative service to clients and other departments at all times
• Deal with all enquiries promptly and efficiently within an 8‑working hour response time, or the designated time span
• Assist with quotes on all group and incentive related enquiries and be responsible for converting business within the parameters set by the Revenue team
• Whenever possible, upsell the hotel’s premium room types, promote hotel facilities and cross‑sell sister properties
• Continuously strive to achieve maximum reservation accuracy to ensure a world class guest experience and accurate tracking of the business
• Check all accounting instructions have been agreed and ensure credit accounts exist and have been approved when necessary

You will be required to work 40 hours per week, on a shift rota.

We are

• Best Employer for 2021 at Springboard’s Excellence Awards
• One of the happiest hotels in London
• Earth Check Silver Certified 2023
• 2 rosettes
• Hoteliers’ Charter Approved
• Preferred Hotels & Resorts member
• Top 100 in the Sunday Times Best Places to Work 2025

We are more concerned with what’s in the glass, not whether it’s half full or empty, so if you feel this Groups Coordinator (Maternity Cover) role is for you, come and pour some happiness into yours by joining our award‑winning family today!

All applicants must be legally eligible to work in the UK