Groups, Conference & Events Executive

Hilton Worldwide, Inc.; City Of London; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading hospitality company in London is seeking a Groups, Conference & Events Executive to manage events and ensure exceptional customer service. The ideal candidate has strong communication skills, a positive attitude, and the ability to work under pressure. Responsibilities include managing client relationships and event logistics. This role offers competitive benefits and the opportunity to grow within the company.

Benefits

Meals on duty

Personal development programs

Travel and discounts programs

Health and dental cover options

Holiday entitlement of 28 days

Qualifications

• Display a positive attitude and strong communication skills.
• Show commitment to excellent customer service.
• Exhibit good organizational and administrative skills.

Responsibilities

• Build strong relationships with customers to understand their needs.
• Manage conference & events room blocks and rooming lists.
• Attend pre- and post-conference client meetings.
• Collaborate with teams to ensure successful client events.

Skills

Positive attitude

Good communication skills

Commitment to customer service

Excellent organizational skills

Ability to work under pressure

Intermediate knowledge of Microsoft Excel

Job description

Overview

Job Description - Groups, Conference & Events Executive (HOT0BZMP)

Groups, Conference & Events Executive (Job Number: HOT0BZMP)

Work Locations

Hilton London Metropole Hotel, 225 Edgware Road, London W2 1JU

What this role offers

Welcome to a world of opportunities at the UK’s #1 Great Place to Work 2025, as voted by our team members. No two days or two hotels are the same, but our spirit and passion for hospitality brings our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. There is always an opportunity to develop and grow with excellent training, resources and support from managers and colleagues.

Rewards include a yearly salary for part-time hours (24 per week) and benefits such as meals on duty, personal development programs, opportunities to contribute to Corporate Responsibility initiatives, and other employee perks.

Team member benefits also include travel and discounts programs, health and dental cover options, Perks at Work discounts, car park discounts, and a holiday entitlement of 28 days (increasing yearly to up to 33 days).

What will I be doing?

• Build strong relationships with customers to fully understand their needs
• Manage conference & events room blocks and rooming lists in line with hotel strategy and customer requirements
• Attend pre- and post-conference client meetings
• Collaborate with Front Office and Event Planning teams to ensure successful client events
• Participate in hotel promotional activities
• Complete quality checks in line with company standards
• Maintain a high level of product knowledge about the hotel and local area
• Manage telephone and email enquiries promptly and professionally, ensuring accuracy and attention to detail
• Ensure accurate administration of all bookings and related correspondence, including billing details

What are we looking for?

• Positive attitude and good communication skills
• Commitment to delivering an exceptional level of customer service
• Great team spirit; supportive and respectful with others
• Excellent organisational and administration skills
• Ability to work well under pressure
• Intermediate knowledge of Microsoft Excel

Every job makes the stay. At Hilton, It matters where you stay, but the stay is only part of the story. Hilton recognises that it takes many roles to create unforgettable experiences for our guests.