Group Risk Manager

The Abbey; England; Hybrid; GBP 27,000 - 32,000; Full time

Job summary

A financial services firm in the UK is seeking a Client Service Specialist to support their Group Risk division. The role involves managing client portfolios, providing assistance to Sales Consultants, and ensuring all queries are handled effectively. Ideal candidates will have experience in Group Risk policies and excellent communication skills. The position offers a salary of up to £32,000 plus benefits, fostering professional relationships in a dynamic environment.

Qualifications

• Experience in Group Risk policies, including Group Income Protection and Group Life Insurance.
• Strong communication skills with clients and providers.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Provide office-based support for an assigned Sales Consultant.
• Manage the day-to-day running of the client portfolio.
• Respond to client and provider queries proactively.

Skills

Client relationship management

Proactive communication

Data analysis

Knowledge of Group Risk policies

Job description

Client Service Specialist – Group Risk

Location: Nationwide

Salary: up to £32,000 (DOE) + benefits

We are looking for a Client Service Specialist with experience in Group Risk policies, including Group Income Protection, Group Life Insurance, Group Critical Illness or Group Death in Service Pension.

Responsibilities

• Provide office-based support for an assigned Sales Consultant within the Group Risk specialism, managing the day-to-day running of the client portfolio.
• Act as the first point of contact for all client and provider queries and issues, ensuring a smooth running of the assigned client portfolio.
• Develop and maintain constructive professional relationships with Group Risk Sales Executives, clients and insurers at all levels.
• Respond to queries from clients and insurers in a proactive manner, meeting agreed SLAs and keeping all parties updated.
• Coordinate administration of schemes, including invoicing, accounts, client queries, claims, underwriting, rehabilitation support services and communication material.
• Proactively initiate and manage the gathering of all relevant data for each client scheme renewal, ensuring accuracy and assisting with data analysis as required.
• Prepare template client reports as requested by the Group Risk Sales Consultant.
• Check all correspondence for discrepancies and challenge as appropriate.
• Assist with the analysis of data as required and maintain accuracy at all times.

General Responsibilities

• Assist team performance through regular communication with colleagues and manager, establishing and raising concerns and providing solutions.
• Ensure compliance with local procedures, customer service standards and financial and industry compliance regulations and legislations.
• Undertake training in line with agreed objectives and keep up to date with product and technical developments.
• Proactively seek, recommend improvements to processes and service, participate fully in implementation within the team and be an advocate for change.
• Undertake ad-hoc work as reasonably required by the company.

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