Group Reservations Agent

Alexander Hotel Collection; Crawley; On-site; GBP 25,000 - 27,000; Full time

Job summary

A prestigious hotel group in Crawley is seeking a Group Reservations Agent to join their team. You will handle telephone enquiries, manage bookings, and provide excellent customer service while ensuring a friendly and informative experience for guests. The role offers a competitive salary of £27,000 OTE and an array of company benefits including discounted hotel stays and extra holiday time.

Benefits

4 weeks holiday rising to 5

8 Bank holidays

Discounted hotel accommodation

Discounts on spa treatments and food

Qualifications

• Must have computerised reservation experience.
• Available to work 5 days on a rota basis including weekends.
• Excellent telephone manner required.

Responsibilities

• Handle telephone enquiries for hotel bookings.
• Administer bookings and confirmations.
• Provide information on availability and rates.

Skills

Excellent telephone manner

Attention to detail

Computerised reservation experience

Job description

GROUP RESERVATIONS AGENT

£27,000 OTE + Service Charge (£25,000 + £2k bonus + monthly service charge payment)

The Place

The Group Reservations Agent role is based at our Alexander House Hotel & Utopia Spa, part of Alexander Hotels a private group of quality hotels of distinction just outside London.

Our Group Reservations Office located at the Hotel, deal with enquiries and bookings for guest accommodation for our five hotels.

Please see our website for a full list of facilities for all our Hotels.

The Role

As a Group Reservations Agent, you will be working within a team of 14 for our Group Reservations Manager and be responsible for handling telephone enquiries and administering guest bedroom bookings from enquiry to confirmation. Group Reservations Agents need a friendly warm personality and be enthusiastic about our beautiful hotels and keen to help theguest with planning their stay and choosing the best options for them to ensure total satisfaction.

• Enquiry handling on the telephone
• Giving information on bedroom and spa availability and rate structure across our five hotels
• Inputting reservations for bedroom, spa, restaurant and lounge bookings
• Liaising with the Group Spa Reservations/Spa Receptionteam for beauty treatment requests
• Administering bookings and actioning accurate and timely confirmations to all guests, online, by email and by letter

Requirements

• Excellent telephone manner
• Computerised reservation experience preferred
• Excellent attention to detail when direct inputting data into our systems
• Available to work 5 days on a rota basis including weekend shifts (1 weekend off in 3). The office opens 8am – 6.30pm so your 7.5 hr shifts will be completed between these hours

The Benefits

• 4 weeks holiday rising to 5 weeks with service
• 8 Bank holidays
• Free car parking

In addition you will receive a range of company benefits including: Discounted hotel accommodation for yourself and your family at all hotels Discounted hair treatments at our two Utopia Spas Discount off all food & beverage at all hotels Discount of individual treatments booked in our two Utopia Spas Discount on retail products in our two Utopia Spas Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid,complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday

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