Group Operational Resilience Manager – Business Continuity

lloyds banking group; Bristol; Hybrid; GBP 61,000 - 69,000; Full time

Job summary

A leading financial services group is seeking a Group Operational Resilience Manager to join their dynamic team. This role is critical for ensuring business continuity and embedding resilience into operations. The ideal candidate will have strong operational resilience knowledge and excellent communication skills. This position offers a competitive salary and hybrid working options, allowing you to contribute positively while enjoying flexibility.

Benefits

Generous pension contribution of up to 15%

Annual bonus award

Share schemes including free shares

Discounted shopping benefits

30 days’ holiday plus bank holidays

Wellbeing initiatives and parental leave policies

Qualifications

• Strong knowledge of operational resilience frameworks and technology.
• Excellent stakeholder engagement, influencing and communication skills.
• Analytical capability to assess resilience data and risks.

Responsibilities

• Set and maintain business area resilience plans aligned with strategy.
• Identify opportunities to enhance resilience within GCOO.
• Provide data-driven insights to enhance customer experience.

Skills

Operational resilience frameworks

Business continuity

Stakeholder engagement

Risk assessment

Communication skills

Education

CBCI or equivalent

Tools

Fusion

Job description

End Date

Thursday 11 December 2025

Salary Range

£65,385 - £72,650

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

This is an exciting opportunity for someone passionate about operational resilience, people and innovation to join our growing team!

Job Description

JOB TITLE: Group Operational Resilience Manager – Business Continuity

SALARY: £61,641 - £68,490

LOCATION: Manchester, Birmingham, Bristol, Edinburgh, Glasgow & Leeds

WORKING PATTERN: Hybrid, 40% (or two days) in one of the offices listed above.

About this opportunity:

The Business Resilience and Security Office (BRSO) role is essential for embedding resilience into day-to-day operations. It ensures the Group Chief Operating Office (GCOO), the engine room of the Group, is prepared for and able to respond and recover at pace during disruption, making us the number 1 brand for trust inside and out.

You will join a highly energised, sector leading central team, playing a crucial role in ensuring the Group can anticipate, respond, recover, and learn from disruption, safeguarding customers, colleagues, communities and the Sector. In this role, you will be at the heart of our journey, as the Group enters the final year of its strategy and sets out on its next.

Not only do we have accountability for setting and delivering our resilience strategy, but also for embedding a resilience culture across our business area. Resilience is at the heart of our transformation, where we all have a role to play.

This is your chance to make a real impact, collaborate across the organisation, and help build a stronger, more resilient future for all to thrive.

You’ll be showcasing expertise in resilience, business continuity, technology and data to support the business. Curious to learn you will be passionate about how we run today, and excited for how we will operate in the future.

In this role you will work within Group Operational Resilience, across the wider business units and with our partners, to deliver on our priorities. So, if you are an experienced senior resilience professional, with an ability to connect people at all levels and understand technology and third parties.

Key Accountabilities:

• Work with colleagues across GCOO and the wider LBG to set and maintain business area resilience plans, ensuring they are aligned to Group Operational Resilience Strategy, Policy & Standards.
• Focused on continuous improvement, identify and prioritise improvement opportunities to increase resilience within GCOO.
• Provide data driven insight, support and challenge to ensure decisions enhance customer experience, deliver resilience and meet regulatory expectations.

About us

We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

What you’ll need

• Strong knowledge of operational resilience frameworks, technology, business continuity and regulatory requirements.
• Excellent stakeholder engagement, influencing and communication skills.
• Analytical capability to assess resilience data, risks and implement mitigation strategies delivering better outcomes for all.
• Familiarity with resilience tools particularly Fusion
• Experience in preparing and delivering governance updates as all levels, up to and including the executive.

And any experience of these would be really useful

• Risk and control management.
• CBCI (Certificate of the Business Continuity Institute) or equivalent.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.