Group Manager Catering & Hospitality

WSH Group; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading catering organization in Greater London is looking for a Group Catering General Manager responsible for driving strategic leadership and operational excellence across multiple contract catering sites. The ideal candidate should have senior leadership experience, strong commercial acumen, and the ability to foster team development and compliance. This full-time role focuses on maintaining high food service standards, financial performance, and client satisfaction while also embracing diversity and inclusion.

Qualifications

• Proven senior leadership experience in contract catering or multi-site foodservice.
• Strong commercial acumen with demonstrable P&L management experience.
• Exceptional client relationship and stakeholder management skills.
• Ability to lead and inspire large diverse teams across multiple locations.

Responsibilities

• Lead and oversee multiple contract catering sites ensuring consistent service delivery.
• Drive continuous improvement in food quality, service and operational efficiency.
• Full P&L responsibility for the group including budgeting and forecasting.
• Recruit, develop and retain high-performing management teams.

Skills

Culinary Experience

Restaurant Experience

Food Service

Hospitality Management

Management Experience

Customer relationship management

Job description

The Group Catering General Manager is responsible for the strategic leadership, operational excellence and financial performance of a portfolio of contract catering operations across multiple sites. This role ensures the consistent delivery of high-quality food service standards and client satisfaction while driving commercial growth, compliance and team development.

Operational Leadership

• Lead and oversee multiple contract catering sites ensuring consistent service delivery and operational excellence
• Implement company standards, policies and procedures across all locations
• Drive continuous improvement in food quality, service and operational efficiency
• Ensure effective mobilisation of new contracts and smooth transitions

Client & Stakeholder Management

• Build and maintain strong relationships with key clients and stakeholders
• Act as the senior point of contact for client escalations and strategic reviews
• Lead regular client meetings, performance reviews and business planning sessions
• Identify opportunities to enhance service offerings and add value to client contracts

Financial & Commercial Performance

• Full P&L responsibility for the group including budgeting, forecasting and cost control
• Drive revenue growth through innovation, upselling and contract development
• Ensure achievement of financial targets, margins and KPIs
• Monitor labour, food costs and operational expenditure to maximise profitability

People Leadership & Development

• Recruit, develop and retain high‑performing management teams
• Coach and mentor General Managers and senior site leaders
• Foster a positive culture focused on engagement, accountability and performance
• Ensure compliance with HR policies, employment legislation and best practices

Food, Health, Safety & Compliance

• Ensure full compliance with food safety, health & safety and legal requirements
• Maintain high standards of hygiene, allergen management and food safety systems
• Lead audits, risk assessments and corrective action plans
• Champion sustainability, ethical sourcing and environmental initiatives

Innovation & Growth

• Drive food and service innovation aligned with market trends and client needs
• Support business development initiatives, tenders and contract renewals
• Collaborate with culinary, marketing and central support teams to enhance the offer

Qualifications :

• Proven senior leadership experience in contract catering or multi‑site foodservice
• Strong commercial acumen with demonstrable P&L management experience
• Exceptional client relationship and stakeholder management skills
• Ability to lead and inspire large diverse teams across multiple locations
• Strong understanding of food safety, health & safety and compliance requirements
• Experience in managing complex contracts within corporate education, healthcare or leisure sectors

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions and socio‑economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity and inclusion (ED&I) among our workforce and aims to have the most inclusive culture in hospitality.

Join us and bring your unique perspective to our team.

Remote Work : No

Employment Type : Full‑time

Key Skills Culinary Experience, Restaurant Experience, Food Service, Hospitality Management, Hotel Experience, Hospitality Experience, Management Experience, Event Planning, Employment & Labor Law, Project Management Software, Customer relationship management, Restaurant Management

Experience: years

Vacancy: 1