Group IT Infrastructure Manager

SCG Connected; Dummer; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology firm in England is seeking a Group IT Infrastructure Manager to oversee and manage IT infrastructure operations. The ideal candidate will ensure systems security, availability, and performance while leading a team. Responsibilities include managing cloud services, datacentre operations, and communication during major incidents. This role offers competitive benefits including extra holiday days and employee assistance programs.

Benefits

21 days holiday increasing with tenure

Extra day off for your birthday

Buy holiday scheme

Employee Assistance Programme

Free onsite parking

Enhanced company sick pay

Discounted retail vouchers

Reduced gym membership

Annual salary review

SCG mobile benefit

Employee referral bonus

Onsite canteen offering free food

Qualifications

• Proven leadership in managing IT infrastructure operations.
• Strong expertise with cloud services, datacentres, and network architecture.
• Experience with IT service management principles and compliance.

Responsibilities

• Oversee all infrastructure systems including cloud and datacentre management.
• Ensure effective availability and capacity monitoring.
• Manage backup and recovery operations.
• Lead technical resolution of major service outages.

Skills

Leadership and team management skills

Understanding of enterprise IT infrastructure

Expertise in IT service management

Understanding of information security principles

Experience in vendor relationship management

Excellent communication skills

Financial awareness

Strategic thinking for capacity planning

Job description

Location: Dummer, Basingstoke

We are looking for a Group IT Infrastructure Manager to come on board and join our team in Dummer, Basingstoke. We are looking for someone to lead, manage and oversee the internal IT Infrastructure operations across SCG, ensuring that systems and services remain secure, available and performant.

Responsibilities

• Overseeing and being accountable for all infrastructure systems including cloud service management, datacentre management, and email system management.
• Ensuring availability and capacity monitoring processes are effective and alerts are appropriately responded to.
• Managing and maintaining backup and recovery operations.
• Overseeing infrastructure maintenance, system upgrades, and migrations.
• Ensuring infrastructure endpoint protection and patch management are maintained.
• Monitoring and ensuring infrastructure performance meets business requirements.
• Leading the technical resolution of major service outages (MSOs) and ensuring appropriate escalation.
• Communicating with the business during major incidents.
• Overseeing change request authoring and approval processes.
• Chairing or participating in Change Advisory Board (CAB) meetings to approve infrastructure changes.
• Managing ticket workload and priorities within the infrastructure team.
• Maintaining relationships with IT vendors and suppliers.
• Providing accountability for infrastructure documentation, ensuring systems and services are properly documented.
• Ensuring IT assets within the infrastructure domain are managed according to defined processes.
• Defining and managing Identity and Access Management (IAM) services configuration.
• Contributing to SLA definition and ensuring service levels are achieved.
• Ensuring network security through proper management of firewalls and security appliances.
• Supporting security incident response activities and security alert handling.
• Consulting on endpoint protection policies and EUC patch management.

Skills Required

• Strong leadership and team management skills, with the ability to delegate work effectively and hold team members accountable.
• A comprehensive understanding of enterprise IT infrastructure, including datacentres, cloud services, network architecture, and email systems.
• Expertise in IT service management principles, including SLA management, change management, and incident management.
• Strong understanding of information security principles and compliance requirements (ISO27001, Cyber Essentials).
• Experience with vendor and supplier relationship management.
• Excellent communication skills, including the ability to communicate technical matters during major incidents.
• Financial awareness, including experience with IT purchasing and budget considerations.
• Strategic thinking capabilities for capacity planning and network architecture decisions.

Benefits

• 21 days holiday – increasing to 22 days after 3 years and to 25 days after 5 years
• Extra day off for your birthday
• Buy holiday scheme
• Employee Assistance Programme
• Free onsite parking
• Enhanced company sick pay
• Discounted retail vouchers
• Reduced gym membership
• Annual salary review
• SCG mobile benefit
• Employee referral bonus
• Onsite canteen offering free croissants and freshly made soup

SCG is proud to be an equal opportunities employer.

We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.