Group Facilitator

Serco Limited; Taunton; On-site; GBP 28,000 - 33,000; Full time

Job summary

An international service provider is looking for a Group Facilitator to deliver psychological interventions within a custodial setting. You'll facilitate assessments and therapeutic sessions, support the rehabilitative process, and contribute to participant records. Candidates should have experience in group work and possess strong communication and motivational skills. This role offers a salary of £28,410 per year, with excellent benefits including professional development opportunities and health and wellbeing support.

Benefits

Pension scheme up to 6%

Extensive training and development opportunities

Employee assistance programme

Discounts at around 1,000 retailers

Paid volunteering day

Qualifications

• Experience facilitating group work in challenging environments is essential.
• Knowledge of psychological theories related to offending behaviour is desirable.

Responsibilities

• Deliver structured group-based interventions and maintain participant records.
• Engage with prisoners and explain interventions clearly.
• Participate in case conferences and provide feedback.

Skills

Strong written and verbal communication skills

Ability to engage and motivate individuals

Effective teamwork and organisation

Resilience and emotional regulation

Job description

GROUP FACILITATOR

Location: HMP Ashfield, Shortwood Road, Somerset BS16 9QJ
Salary: £28,410.00 per annum plus excellent benefits
Schedule: 40 Hours per week, Monday – Friday 8am – 4.30pm (flexible within office hours)

Ready to impact a better future?

As a TC Group Facilitator in our J&I team, you will support in delivering group-based psychological interventions within a custodial setting. This non-operational role involves facilitating assessment and therapeutic group programmes, supporting the Psychology/Interventions function, and contributing to the effective delivery of rehabilitative services. The post carries no line management responsibility.

What you’ll do as a TC Group Facilitator

• Deliver structured group-based interventions, including preparation of sessions, materials, and resources
• Promote and explain interventions to prisoners and relevant staff
• Contribute to participant assessments against suitability criteria, including administering standardised assessments where appropriate
• Co-facilitate sessions and participate in post-session debriefs
• Maintain accurate and timely participant records and session notes
• Attend case conferences and provide feedback on progress and objectives
• Comply with audit, supervision, and quality assurance requirements
• Participate fully in the TC regime, including team meetings, community meetings, and group supervision

Does this sound like you?

• Strong written and verbal communication skills
• Ability to engage, motivate, and appropriately challenge resistant individuals
• Effective teamwork, organisation, and workload management skills
• Ability to reflect on practice and respond constructively to supervision and feedback
• Resilience, emotional regulation, and the ability to maintain professional boundaries

Knowledge or understanding of psychological theory related to offending behaviour, “what works” approaches, motivational techniques, diversity and responsivity issues, and sexual offending theory is desirable. Training will be provided.

Essential Experience

• Experience facilitating group work and/or working with challenging client groups

Desirable Experience

• Experience working in a forensic or custodial setting
• Delivery of psychological interventions
• Delivery of accredited offending behaviour programmes (e.g. Horizon, Kaizen, TSP) in custody or the community

Vetting and checks

This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Let’s impact a better future, together. Apply today.