Group Contract Manager

Manchester Arndale; Calthorpe Fields; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading facilities management company is seeking a Group Contract Manager to oversee operations across multiple sites. The role includes developing operational procedures, ensuring ISO compliance, and managing relationships with clients. Ideal candidates will have experience in outsourced commercial cleaning and good interpersonal skills. An enhanced DBS check is required, and applicants must have the right to work in the UK.

Qualifications

• Right to work in the UK is mandatory.
• Enhanced DBS check required.
• Experience in managing contracts in an educational context is preferable.

Responsibilities

• Develop and implement operational procedures for the company.
• Ensure compliance with ISO standards across multiple sites.
• Oversee services provided by staff and subcontractors.

Skills

Excellent interpersonal skills

Experience managing outsourced cleaning

Computer literate in Microsoft packages

Multi-Site management experience

Tools

Microsoft Excel

Power BI

Job description

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role

Working Days: M-F 9am to 5pm

As Group Contract Manager, you will be the go-to person for making sure everything runs smoothly across multiple sites. You will develop and implement operational procedures, provide strategic and tactical support, and ensure everything meets ISO standards. You will also oversee staff and sub-contractors to make sure services are up to scratch and within budget. Building and maintaining good relationships with clients and decision-makers is key. It’s a role that keeps you on your toes and lets you make a real impact.

As part of your role, your key responsibilities will include, but are not limited to:

• Develop and implement operational procedures for the company.
• Provide strategic and tactical support to all sites within assigned portfolio of work.
• Ensure ISO compliance on-sites in the managed portfolio.
• Oversee the management of services provided by staff and sub-contractors to ensure compliance with the service level agreements and budgetary considerations.
• Develop and maintain relationships with client/end user decision makers.

Qualifications / Criteria

• Must have Right to Work in the UK.
• An enhanced DBS will be completed for the successful candidate.
• Excellent interpersonal skills (communication, presentation, persuasion and motivation) and emotionally resilient.
• Experience of managing outsourced commercial contract cleaning, ideally in an education environment.
• Computer literate – Microsoft packages including Excel, Power BI and the use of people management software.
• IOSH and IWFM Membership.
• Multi-Site management experience.

How to Apply

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.