Group Catering Manager

Baxterstorey; North Mymms; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading hospitality company in the United Kingdom seeks a Group General Manager. You will oversee multiple teams, manage client relationships, and ensure high quality service across locations. Ideal candidates will have experience in team management, possess strong analytical skills, and demonstrate a passion for food and customer service. This role offers a work-life balance and commitment to personal development. Join us in creating exceptional experiences and fostering a diverse, inclusive environment.

Benefits

28 Days holiday including bank holidays

Travel allowance

Birthday off

Volunteering days

Enhanced maternity leave

Pension and life insurance

Free meals on shift

Qualifications

• Experience managing and supporting a team in hospitality.
• Ability to create and maintain budgets.
• Meticulous attention to detail in managing projects.

Responsibilities

• Oversee multiple management teams across locations.
• Manage client relationships and align service delivery.
• Drive innovation and efficiencies across locations.

Skills

Passion for food and customer service

Delegation and influencing skills

Organizational abilities

Analytical skills

Effective communication

Adaptability

Strategic thinking

Education

Previous experience commensurate with role

Job description

Operational scope

• Balances diverse operational environments across two distinct locations
• Allocate time efficiently across sites

Leadership & People Management

• Oversee multiple management teams; location managers, head chefs, supervisors
• Adopt a coaching and developing culture across the estate
• Plan resources across two locations, succession planning and leadership development

Client & Stakeholder Management

• Ability to manage multiple client relationships
• Acting as a strategic planner supporting Operations Manager
• Align service delivery across locations to the client's group level expectations

Financial Accountability

• Responsible for multiple P&Ls and overall contract financial obligations
• Provides consolidated forecasts, budgeting, and future fiscal planning

Strategy and Development

• Drives innovation and efficiencies across locations
• Converts strategy into multi‑site operational plans
• Benchmark performances between locations to drive continuous improvement
• We work together as a team to lead by example, protecting the planet and supporting local communities

Interested? Even if you don't meet all requirements, we'd like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio‑economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'.

Qualifications

• Previous experience commensurate with role
• Have a contagious passion for food and customer service
• You draw satisfaction from managing, training, and supporting a team
• Financially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance
• Excellent delegation and influencing skills
• Ability to prioritise multiple projects in a fast‑paced, multi‑faceted, creative environment and able to work well under pressure
• Meticulous organisational abilities; high attention to detail
• Concise and effective verbal and written communication
• Ability to adapt to challenges and opportunities with a solution‑oriented perspective
• Excellent strategic thinking and critical reasoning skills
• Works according to the BaxterStorey core values, Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people. For more details please go to .

Benefits

• 28 Days holiday including bank holidays
• Travel allowance
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 weeks enhanced maternity leave
• Secondary career leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeship opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that's why we're looking for a Group General Manager who motivates their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments. We believe that it is our people that set us apart, that's why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work‑life balance, because we believe that people excel when they are given the space to take care of themselves.