Group Account Director (English and Mandarin Speaking, £65K)

Mandarin Recruitment Ltd; London; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading digital agency in London is seeking a skilled Group Account Director to manage high-value client relationships and drive agency growth. The ideal candidate is bilingual in English and Mandarin, with expertise in digital marketing and social media. Responsibilities include ensuring seamless campaign execution and leading strategic new business pitches. This role offers a dynamic work environment focused on client satisfaction and fostering team growth.

Qualifications

• Proven track record in digital marketing and media.
• Expertise in agency workflows and media strategies.
• Ability to understand complex challenges and deliver effective solutions.

Responsibilities

• Manage high-value client relationships and campaigns.
• Act as the primary contact for clients' needs.
• Monitor account performance and ensure client satisfaction.

Skills

Fluent in English and Mandarin

Digital marketing expertise

Strong communication skills

Client relationship management

Leadership and mentoring

Strategic thinking

Job description

Overview

We have an exciting opportunity for a Group Account Director role in a London-based Chinese digital agency. The agency seeks a skilled bilingual communicator, fluent in both English and Mandarin, who brings a strong background in managing senior-level client relationships and fostering high-performing teams. The ideal candidate will possess deep expertise in digital marketing and social media across both Western and Chinese platforms, coupled with a strategic mindset capable of identifying growth opportunities and contributing meaningfully to the agency’s expansion.

Job Requirements

• Driven and entrepreneurial professional with a solid background in digital marketing and media, gained through experience at a leading 4A agency
• Bilingual in English and Mandarin, with excellent communication skills across writing and presenting
• Quick to understand complex challenges and adept at delivering proactive, effective solutions
• Specialist in crafting digital strategies for social and media platforms across both Chinese and Western markets
• Well-versed in agency workflows, with a strategic approach to resource planning and team bandwidth optimization—balancing fairness with efficiency
• Proven leadership in team management, with a focus on mentoring emerging talent and fostering growth within the agency

Job Responsibilities

• Take ownership of managing high-value client relationships to ensure the seamless execution of campaigns and projects.
• Act as the primary point of contact, proactively addressing client needs, aligning deliverables with expectations, and fostering long-term trust.
• Monitor account performance, resolve issues swiftly, and consistently deliver value to maintain high levels of client satisfaction and retention.
• Play a pivotal role in driving agency growth by supporting and leading strategic new business pitches.
• Collaborate with internal teams to craft compelling proposals that showcase the agency’s capabilities and creative vision.
• Represent the agency in external engagements to elevate its profile, build industry connections, and identify opportunities for expansion into new markets or sectors.

About Us

Mandarin Recruitment is a service that helps UK and China businesses & organisations find and source high-quality Mandarin-speaking professionals. We have unparalleled and exclusive channels to the Chinese speaking market, allowing us to be the leading organisation for specialist Mandarin recruitment.