Greenwich Time to Talk NHS Talking Therapies Team Administrator | Oxleas NHS Foundation Trust

Oxleas NHS Foundation Trust; Lakenheath; On-site; GBP 22,000 - 30,000; Full time

Job summary

A prominent health service provider in Lakenheath seeks an administrator for the NHS Talking Therapies Team. The role requires excellent verbal communication, IT skills, and the ability to prioritize a busy workload. Responsibilities include managing enquiries, maintaining accurate records, and promoting positive mental health respect. Ideal for someone who can work both independently and collaboratively. This position offers the opportunity to develop in an impactful healthcare environment.

Qualifications

• Strong ability to communicate courteously to service users and professionals.
• Experience in providing clerical support.
• Comfortable working unsupervised and making autonomous decisions.

Responsibilities

• Deliver high-quality administration service for the NHS Talking Therapies Team.
• Respond to incoming calls and handle enquiries sensitively.
• Maintain accurate records regarding referrals and appointments.
• Promote a positive image of mental health.

Skills

Excellent verbal communication skills

Computer literacy

Ability to prioritize workload

Confidential communication

Tools

IT packages (Word, Excel)

IAPTUS

RIO database

Job description

Overview

To deliver a high-quality comprehensive administration service to the NHS Talking Therapies Team whilst prioritising a busy workload and meeting deadlines.

Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children’s centres, schools and people’s homes.

We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.

Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
• We’re Kind
• We’re Fair
• We Listen
• We Care

Qualifications

The successful candidate will need excellent verbal communication skills to communicate courteously both face to face and on the telephone to service users, members of the general public and professional staff. You will need to be computer literate and able to provide clerical support to the team.

Administrative Duties

• To deliver a high-quality comprehensive administration service to the NHS Talking Therapies Team whilst prioritising a busy workload and meeting deadlines
• To respond to incoming calls and deal with enquiries ensuring appropriate action is taken and messages are accurately passed to the relevant staff members. To deal confidentially and sensitively with telephone calls and face to face contact from clients and others.
• To deal with incoming telephone and email enquiries on a daily basis, distributing and taking appropriate action as necessary, ensuring urgent matters are brought to the attention of the appropriate member of staff
• Ability to maintain accurate and clear records regarding referrals, waiting lists, records of appointments both written and computerised
• Promote at all times a positive image of mental ill health ensuring respect for the dignity and rights of individuals at all times
• Using IT packages including Word and Excel, Internet and Email.
• Log referrals onto IAPTUS (our patient information system) and check client details on the RIO database, allocation and closure of cases ensuring accurate and timely entry of client data
• Follow up with clients on care pathway system, to ensure clients are correctly allocated on the IAPTUS system.
• Ability to concentrate and use computers for long periods of time.
• Maintaining accurate waiting lists in conjunction with team managers
• Ability to prioritise own workload whilst working collaboratively as a member of a wider team
• Arrange interpreters to attend appointments with clients as requested
• Ability to deal with occasional distressing situations, including verbal aggression from clients
• To be able to work unsupervised and respond to situations which may arise requiring autonomous decision making, and escalating as appropriate
• Undertake any training for the development of this post in conjunction with your own personal development
• Undertaking any other duties commensurate with the level of the post as required to ensure the efficient and effective running of the service.

This advert closes on Wednesday 17 Sep 2025