Graduate Technical Services Engineer

ClearCourse; Belfast; On-site; GBP 25,000 - 32,000; Full time

Job summary

A tech solutions company based in Belfast is looking for a Graduate Technical Services Engineer. The role involves logging and addressing tickets, maintaining records, and engaging with customers. Candidates should possess strong communication skills and work well in a team. Key benefits include life assurance, private medical cover, and generous leave policies. A perfect opportunity for recent graduates aiming to start their careers in IT.

Benefits

Life Assurance and Group Income Protection

Private medical cover

Enhanced Company Pension

25 days annual leave plus your birthday off

Enhanced maternity, paternity, and adoption pay

Generous training budgets

Qualifications

• Recent graduate with strong communication skills.
• Experience in a customer service IT role preferred.
• Proficient in using databases and Windows applications.

Responsibilities

• Log and address customer tickets professionally.
• Maintain detailed records of customer interactions.
• Engage with customers to solve problems proactively.

Skills

Database use (preferably SQL Server)

Customer service in an IT environment

Windows OS and Windows Office applications

Customer interaction (face-to-face, online, telephone)

Exceptional interpersonal and communication skills

Analytical and problem-solving skills

Organizational and planning skills

Computer literacy in Microsoft Office and Windows

Job description

Social network you want to login/join with:

Graduate Technical Services Engineer, Belfast

Client:

ClearCourse

Location:

Belfast, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

6b5cbee7b015

Job Views:

3

Posted:

25.08.2025

Expiry Date:

09.10.2025

Job Description:

Are you a recent graduate with exceptional interpersonal and communication skills who can think logically to solve problems?

As a Technical Services Engineer at BlueZinc, part of ClearCourse, you will be responsible for logging and addressing tickets, maintaining detailed records of customer interactions, and engaging with customers professionally and amicably. This role encompasses various areas such as Technical Support, Bug Investigations, Knowledge Base Articles, Onboarding, Migrations, and Bespoke Template work.

Candidates must prioritize teamwork, taking ownership of tickets until resolution. Building positive relationships with colleagues and customers is crucial. Essential attributes include a confident telephone demeanor, a helpful attitude, and a proactive approach to problem-solving.

About ClearCourse

ClearCourse Group is a rapidly growing group of businesses offering brilliant software and payments solutions. We have 40 brands located across the UK and internationally, with primary hubs in Belfast, London, and Preston. Working better together is central to everything we do, each new business adding fresh ideas and innovation. Our mission is to help our customers build great businesses with industry-specific software and embedded payments solutions.

Required skills and Experience

• Experience of database use (preferably SQL Server)
• Experience working in customer service in an IT environment
• Experience in using and supporting Windows OS and Windows Office applications
• Experience in dealing with customers face-to-face, online, or by telephone
• Exceptional interpersonal and communication skills, both verbal and written
• Proven strong analytical, problem-solving, logical thinking, and decision-making skills
• Evidence of effective organizational, planning, and personal time management
• Computer literacy in Microsoft Office, email, internet, and Windows

We offer:

• Life Assurance and Group Income Protection
• Private medical cover with cash plan
• Enhanced Company Pension
• 25 days annual leave plus your birthday off
• Enhanced maternity, paternity, and adoption pay
• Generous training budgets and reimbursement for professional memberships

If you want to kick start your career in IT in a fast-growing PE-backed organisation - APPLY now!

Why ClearCourse?

We're a rapidly growing collaborative of disruptive technology innovators, working together to build a brilliant software and payments business.

At ClearCourse, we're committed to an inclusive culture and are keen to attract diverse individuals who thrive in a flexible working environment. If you have a disability or need any reasonable adjustments during the application and interview stages, please let us know.

Across our business, we’re investing in our people, expanding our expertise, and developing our vision. Want to get on board? We’d love to speak with you.