Graduate Entry-Level : Support Analyst - Birmingham

Aspire; Birmingham; Hybrid; GBP 28,000 - 31,000; Full time

Job summary

A dynamic technology company in Birmingham is seeking a Support Analyst to join their growing team. You will troubleshoot customer queries, provide advice, and support system functionalities. The ideal candidate has a degree in an analytical field and strong problem-solving skills. Enjoy a structured career path, with salary starting at £28,500, rising to £30,500 after training, and 25 days holiday.

Benefits

25 days holiday plus bank holidays

Comprehensive initial training

Opportunities for industry-recognised certifications

Qualifications

• Degree holder (2:1 or above) in an analytical field such as Maths or Economics.
• Excellent communication and problem-solving skills.
• Ability to quickly learn new technology concepts.

Responsibilities

• Troubleshoot and resolve customer queries and technical issues.
• Provide advice on optimising system functionalities for users.
• Help customers configure the system to meet their specific business needs.
• Build professional relationships by offering ongoing support.
• Work with internal teams to test and enhance system performance.

Skills

Problem-solving skills

Communication skills

Team-focused

Education

Degree in an analytical field

Strong A-Level results

Job description

🚀 Exciting Career Opportunity! Join Our Growing Team as a Support Analyst! 🚀

📍 Location : Birmingham, UK (Hybrid role - Office-based with some travel to customer sites)

💼 Salary : £28,500 (rising to £30,500 after training period)

Are you ready to take on a new opportunity and solve technical problems in the world of SaaS and insurance? We're looking for a Support Analyst to join a strong and motivated team! 🌟

🔍 What You'll Do :

• 🛠️ Troubleshoot and resolve customer queries and technical issues
• 💡 Provide advice on optimising system functionalities for users
• 📝 Help customers configure the system to meet their specific business needs
• 🤝 Build professional relationships by offering ongoing support
• 🧑💻 Work with internal teams to test and enhance system performance

🌱 Career Development :

• Structured career path with regular feedback and clear targets 📈
• Opportunities for growth into Senior or Lead Analyst roles
• Early responsibility for mentoring and guiding colleagues

💼 Who We're Looking For :

• A degree holder (2 : 1 or above) in an analytical field Maths, Economics, etc.) 📚
• Strong A-Level results 🎓
• Excellent problem-solving and communication skills 💡
• Ability to quickly learn and apply new concepts in technology 💻
• Team-focused with a passion for delivering high-quality service 🤝

📚 Training & Growth :

• Comprehensive initial training and close mentoring 🎓
• Ongoing opportunities for industry-recognised certifications 📜

✨ Why Join Us?

• Work with a motivated and focused team 💪
• Clear career progression with performance-based reviews 🚀
• Salary £28,500, rising to £30,500 after training period 💸
• 25 days holiday (plus bank holidays), rising over time 🌴

Ready to join a company where you can grow and make a real impact? Apply now to start your journey! 🌟

We Are Aspire Ltd are a Disability Confident Commited employer