Graduate Engineer-Mechanical/Electrical

Randstad Delivery; Norwich; On-site; GBP 38,000; Full time

Job summary

A leading recruitment agency in Norwich seeks a Technical Service Specialist. The role involves providing first line service to clients, performing maintenance activities, and assisting with installations. Candidates should have a relevant degree and proven experience, along with strong analytical skills and customer engagement abilities. Competitive pay at £38k per annum with a focus on service excellence.

Qualifications

• Bachelor's degree or equivalent experience required.
• Experience in a similar position preferred.
• Strong experience in analytical tools and software.

Responsibilities

• Provide backup first line service to clients.
• Schedule and perform planned maintenance activities.
• Assist with instrument installations.

Skills

Technical expertise

Strong communication skills

Analytical tools proficiency

Education

Bachelor's degree or equivalent qualification

Engineering degree (medical/electrical/mechanical technology)

Job description

Overview

Job Title: Technical Service Specialist

Location: Norwich

Pay Rate: £38k per annum

Duration: 12 Months

Work mode: Onsite

Responsibilities

• Provide backup first line service to client (Service interventions requiring less than 4 hours labour time)
• Schedule and perform planned maintenance activities
• Assist with instrument installations
• Success in this role is measured by service key performance indications level achievement, customer satisfaction score (NPS) and economical profitability and growth per district

Knowledge, Skills and Abilities

• Bachelor's degree or equivalent qualification or experience required
• Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred
• Proven track record in a similar position, supported by management and customer references preferred or Graduate entry program
• Successful engagement with customers, specifically lab staff
• Technical expert for product line responsibility
• Strong communication skills
• Ability to identify and drive resolution of issues
• Strong experience in use of analytical tools and software

Key Performance Metrics

• Service Level Achievement
• 100% renewal rate of profitable business
• Customer Retention Rate
• Net Promoter Score

Randstad Business Support is acting as an Employment Business in relation to this vacancy