Graduate Chinese Customer Advisors

QoH Consultancy; Greater London; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Visa assistance

Relocation support

Job summary

A consulting firm in Greater London is looking for Graduate Chinese Customer Advisors. This role involves providing customer support through phone and email while resolving queries. Ideal candidates are recent graduates fluent in simplified and traditional Chinese with excellent communication skills. The company offers visa assistance and relocation support if needed. This opportunity is perfect for those passionate about customer service and teamwork.

Qualifications

• Recent graduate currently living in the UK or Europe.
• Fluent spoken and written simplified and traditional Chinese.
• Excellent written and verbal communication skills.
• Able to listen, show empathy, and resolve complaints.
• Able to meet sales and work quotas.
• Be a team player.
• Able to organise, prioritise, and multitask.

Responsibilities

• Provide over the phone and email advice and support to customers.
• Resolve escalations, queries, issues and complaints efficiently.
• Maintain accurate records on all systems.
• Supplying costs and charges for equipment, helping the client understand which service they require.
• Liaising with site contacts to clarify information and check assess for deliveries and collections.
• Issuing invoices, allocating correct services, chasing payments and initiating dispatch of equipment.
• Raising cases on the CRM database daily to record account history.

Skills

Fluent spoken and written simplified and traditional Chinese

Excellent written and verbal communication skills

Ability to listen and resolve complaints

Sales and work quotas achievement

Team player

Organizational and multitasking skills

Education

Recent graduate

Job description

About the job Graduate Chinese Customer Advisors

Chinese speaking Customer Advisor role with visa provided.

Responsibilities

• Being a point of contact for all customers providing over the phone and email advice and support
• Taking ownership and resolving escalations, queries, issues and complaints, effectively and efficiently via phone and e‑mail through a creative approach
• Keeping both customers accounts and own records accurately updated on all systems ensuring the quality of information is maintained
• Supplying costs and charges for equipment, helping the client to understand which service they require
• Liaising with site contacts to clarify information and check assess for deliveries and collections
• Issuing invoices, allocating correct services, chasing payments and initiating dispatch of equipment
• Raising cases on the CRM database daily to record account history

Requirements

• Recent graduate currently living in the UK or Europe
• Fluent spoken and written simplified and traditional Chinese
• Excellent written and verbal communication skills
• Able to listen, project empathy, and resolve complaints
• Able to meet sales and work quotas
• Be a team player
• Able to organise, prioritise, and multitask

Visas are provided and relocation assistance if required.

Please apply with your CV and we will get back to you as soon as possible.